Patient Service Representative

Job Description:

Patient Services Representative

Location: Edmond, Oklahoma (Onsite)
Reports to: Front Office Supervisor

Are you someone who naturally makes people feel comfortable, welcomed, and taken care of? Do you enjoy staying organized, juggling phones and schedules, and being the steady presence at the front of a busy medical office?

We're partnering with a well-respected healthcare practice in Edmond, Oklahoma, to hire a Patient Services Representative who will serve as the first point of contact for patients and visitors. This role is ideal for someone who thrives in a fast-paced, patient-focused environment and takes pride in keeping the front office running smoothly.

Schedule:

• Monday-Thursday: 8:00 a.m. - 5:00 p.m.
• Friday: 8:00 a.m. - 1:00 p.m.

Why this role is open:
Continued practice growth and increasing patient volume.

Why This Role Stands Out

• Consistent weekday schedule with early Fridays
• High-impact role as the face and voice of the practice
• Hands-on involvement in patient registration, insurance verification, and scheduling
• Supportive, collaborative team with opportunities to grow in healthcare administration
• Partner organization known for professionalism, accuracy, and compassionate patient care

What You'll Do

As a Patient Services Representative, you'll help ensure every patient interaction-from phone calls to check-in-feels smooth, professional, and welcoming.

Key responsibilities include:

• Greet patients and visitors promptly and professionally
• Register new patients and update returning patient records in the EMR
• Verify insurance information and obtain required consent forms
• Collect co-pays, deductibles, co-insurance, and outstanding balances
• Answer, screen, and route incoming calls and voicemails efficiently
• Schedule provider, lab, and imaging appointments accurately
• Prepare and send new patient packets and follow-up communications for no-shows
• Balance the daily cash drawer according to practice guidelines
• Maintain strict HIPAA compliance and patient confidentiality
• Assist clinical and administrative staff with additional front-office tasks as needed

Requirements

• High school diploma or equivalent
• 1+ years of customer service experience (medical office experience preferred)
• Strong computer skills; EMR or practice management experience is a plus
• Excellent communication, organization, and multitasking abilities
• Experience with multi-line phone systems

Work Environment & Physical Requirements

• Fast-paced medical office with frequent patient interaction
• Regular sitting, standing, walking, and bending; occasional lifting up to 50 lbs
• Extended use of computers and phone systems

Why Join Our Partner?

This position is with one of ImpactKares long-standing healthcare partners, a highly respected multispecialty organization committed to delivering patient-centered care across Oklahoma. Their services continue to expand as patient needs grow, driving the demand for knowledgeable, detail-oriented support in prior authorizations and medication access. They foster a supportive environment where your contributions truly make a difference.

If you're a billing professional who enjoys bringing clarity, consistency, and compassion to your work, this is the place for you.

About ImpactKare:

ImpactKare is a boutique staffing partner specializing in mental health, allied health, and clinical placements. Founded by a nurse turned recruiter, we know firsthand what it's like to work on the front lines of healthcare. Thats why we make hiring (and job hunting) more personal.

We believe in transparency, long-term partnerships, and always doing the right thing-even when no ones watching. Recruitment should feel like someone actually cares, because we do.

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