Onsite End-User Support and Backup Technician - Lisle, IL

Req ID:  379475

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Onsite End-User Support and Backup Technician - Lisle, IL to join our team in Lisle, Illinois (US-IL), United States (US).

The primary responsibility of this Onsite IT Support Technician position is to provide on-site end-user support for technical incidents and service requests at the client site. The technician will manage issues from initial diagnosis through final resolution, ensuring an exceptional support experience while delivering professional and reliable services to a key client.

Please Read PRIOR to APPLYING:

This position is primarily responsible for providing dedicated technical support to a designated group of users within a corporate environment based in Lisle, Illinois.

In addition, the technician will serve as a backup resource for the onsite VIP Support Technician in the Lisle office and provide secondary support coverage for the technician supporting the plant operations environment in East Chicago, Indiana.

Travel Requirements:

• Regular travel to the East Chicago, IN location is required approximately one to two times per month for day trips.
• Mileage expenses exceeding the normal commute distance to the primary work location in Lisle, IL will be reimbursed in accordance with company policy.
• Occasional domestic travel, including overnight stays, may be required based on business needs.

Position Overview:

• Individuals here have a well-rounded knowledge of the policies and procedures for their work area.

• Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine.

• They desktop may make policy recommendations to their managers and be an escalation point for less experienced team members.

• Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks.

printers.

• Manage the shipping, receiving, tracking, and inventory of laptop, desktop, and peripheral equipment, ensuring timely deployment and accurate asset records.

• May respond to calls after normal business hours per leader instructions.

• Identifies potential issues that could adversely impact end user experience and takes corrective action.

• Update and resolve tickets in a timely manner to achieve Service Levels.

• Be the secondary/back up support for VIP’s at the main office when the VIP technician is out of office.

Requirements:

• 3+ years relevant IT support experience (both remote and onsite)

• Client facing experience required

• Must have experience working in a Windows operating system environment

• Ability to physically perform general office requirements. (Minimum of 30lbs +)

• Travel to East Chicago, IN, a minimum of once a month is required. Mileage that is beyond the daily distance to the primary office will be reimbursed

• High School Diploma or equivalent

Highly Preferred Skills and Experience

• Solid client service skills to include: Excellent written and verbal communication skills, with the ability to provide clear, concise updates, documentation, and customer support in a professional manner.

• A+ desktop or equivalent skill set is highly recommended; additional certifications for various hardware platforms may be required.

• Ability to physically perform general office requirements.

• Must be able to perform essential responsibilities with or without reasonable accommodation.

• Travel to East Chicago, IN, a minimum of once a month is required. Mileage that is beyond the daily distance to the primary office will be reimbursed. 

• Domestic travel with overnight stay, may be required at times.

• Undergraduate degree or some college coursework preferred

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $27/hr -$34/hr Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, 

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