Clinic Manager / Medical Office Manager

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people's quality of life by relieving the painful, yet highly treatable symptoms of vein disease- such as varicose veins and heavy, aching legs. With over 70 clinics across 9 states , and still growing,we're building the future of vein care- delivering compassionate, results-driven care in a modern, patient-first environment. We proudly maintain a Net Promoter Score (NPS) of 93 , the highest patient satisfaction in the industry. About the Role Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people's quality of life by relieving the painful, yet highly treatable symptoms of vein disease- such as varicose veins and heavy, aching legs. With over 70 clinics across 9 states , and still growing,we're building the future of vein care- delivering compassionate, results-driven care in a modern, patient-first environment. We proudly maintain a Net Promoter Score (NPS) of 93 , the highest patient satisfaction in the industry. About the Role Metro Vein Centers is seeking a hands-on Clinic Manager / Medical Office Manager to oversee the daily operations, team performance, and patient experience within a fast-paced outpatient specialty clinic. This is a full clinic operations leadership role responsible for managing administrative workflows, supporting clinical operations, driving team accountability, and ensuring an exceptional patient experience from check-in through treatment completion. You'll partner closely with one physician and lead a team of approximately 8-11 support staff while helping ensure the clinic operates efficiently, professionally, and in alignment with Metro Vein Centers' patient-first standards. Our clinics typically see between 20-50 patients daily, making this an excellent opportunity for leaders who thrive in high-volume healthcare environments and are comfortable balancing people leadership, operational execution, clinic performance, and patient satisfaction simultaneously. The ideal candidate is proactive, highly organized, operationally driven, and confident leading both people and process within a fast-moving outpatient healthcare environment. What Your Day Looks Like Overseeing daily clinic operations and patient flow throughout the day Leading administrative and support staff while partnering closely with providers and clinical teams Managing staffing schedules, PTO requests, and operational coverage needs Supporting both front-office efficiency and overall clinic performance Resolving patient concerns, staffing issues, and operational challenges in real time Monitoring clinic organization, cleanliness, inventory, and operational readiness Balancing patient satisfaction, team accountability, and operational priorities in a fast-paced environment What You'll Do Oversee the daily operations of the clinic, ensuring efficiency across both administrative and patient-facing workflows Lead, coach, and develop a team of approximately 8-11 support staff across front desk and clinic support functions Partner closely with physicians and clinical teams to maintain strong patient flow and operational alignment Manage staffing schedules, PTO approvals, and daily operational coverage Conduct onboarding, training, coaching conversations, and performance management for team members Support patient satisfaction by addressing escalated concerns professionally and proactively Monitor clinic KPIs, operational performance, patient experience, and workflow efficiency Ensure compliance with clinic policies, operational standards, and organizational expectations Manage clinic inventory, supply ordering, facility coordination, and operational readiness Participate in leadership meetings, operational initiatives, and clinic performance discussions Help foster a collaborative, accountable, patient-first culture throughout the clinic What You'll Bring Strong leadership experience within a healthcare, outpatient clinic, dental, urgent care, surgical, or specialty practice environment Proven ability to lead teams, manage clinic operations, and drive accountability in a fast-paced healthcare setting Strong communication and interpersonal skills with a patient-first leadership style Ability to balance staffing, scheduling, patient concerns, operational execution, and team development simultaneously Comfort making decisions and solving problems in real time within a high-volume clinic environment Strong organizational skills and operational attention to detail Proficiency with EMR systems, scheduling tools, reporting platforms, and Microsoft Office/Google Workspace Ability to collaborate effectively with physicians, clinical teams, and operational leadership Bilingual English/Spanish skills are a plus Education & Experience High school diploma or equivalent required 2+ years of leadership or management experience required Prior experience managing operations within a medical office, outpatient clinic, specialty practice, dental office, urgent care, or procedural healthcare setting strongly preferred Basic understanding of medical terminology and healthcare workflows preferred This Role Is Great For Candidates With Experience In: Medical Office Management Outpatient Clinic Operations Practice Management Healthcare Operations Specialty Clinics Urgent Care Dental Office Leadership Surgical or Procedural Clinics Patient Access Operations Team Leadership in Healthcare Settings Benefits to Support Your Wellbeing & Lifestyle Full-time team members at Metro Vein Centers are eligible for: Medical, Dental, and Vision Insurance 401(k) with Company Match Paid Time Off (PTO) + Paid Company Holidays Company-Paid Life Insurance Short-Term Disability Insurance Employee Assistance Program (EAP) Career Growth & Development Opportunities Quarterly performance bonuses up to $2,000 Compensation Base salary range: $70,000 - $90,000 annually Compensation for this role varies based on years of experience, leadership background, skill set, and alignment with position requirements. Compensation for this role varies based on years of experience, skill set, and alignment with position requirements. Compensation:: $70,000 USD - $90,000 USD The Metro Vein Centers Difference Healthy legs. Happier lives. At Metro Vein Centers, we believe exceptional care begins with an exceptional experience. Our mission is to make vein care approachable, empowering, and connected to overall well-being. From the first conversation to the final follow-up, every patient interaction reflects our commitment to compassion, expertise, and trust. A team united by purpose. Our values guide everything we do: Patients First, Always - Every interaction should make our patients feel valued, heard, and cared for. Stronger Together - Teamwork and collaboration drive our success. We lift each other up to deliver the best for our patients. A Can-Do Spirit - We meet every challenge with positivity, flexibility, and problem-solving energy. Results That Make a Difference - We're driven to improve lives through meaningful, measurable outcomes. Commitment to Growth - We invest in our people, fostering advancement and professional development at every level. Metro Vein Centers is an Equal Opportunity Employer. We're committed to creating a workplace where everyone feels seen, heard, and supported. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination. Legal & Compliance Notice: Metro Vein Centers complies with all applicable federal, state, and local employment laws, including those related to nondiscrimination, equal opportunity, and pay transparency. 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