General Manager IHOP

Position Summary:

Begin  an exciting leadership journey as a General Manager at IHOP. As the driving force behind our success, you will oversee all aspects of operations, lead a team of dedicated professionals, and ensure exceptional guest experiences.

Responsibilities:

· Lead and manage all aspects of restaurant operations, including staffing, scheduling, and budgeting, to achieve business goals and targets.

· Recruit, train, and develop a high-performing team, fostering a positive work environment and promoting teamwork and collaboration.

· Ensure compliance with company policies, procedures, and standards, as well as local health and safety regulations.

· Implement strategies to drive sales growth, enhance profitability, and maximize operational efficiency.

· Monitor, analyze, and manage key performance indicators (KPIs), such as sales trends, labor costs, and customer satisfaction, to make data-driven decisions.

· Handle customer inquiries, concerns, and complaints in a professional and effective manner, striving to exceed guest expectations.

· Manage inventory levels, control costs, and optimize supply chain management to minimize waste and maximize profitability.

Qualifications:

· Bachelor’s degrees in Business Administration, Hospitality Management, or a related field preferred.

· Minimum of 3-5 years of progressive experience in restaurant management, including leadership roles.

· Strong leadership and interpersonal skills, with the ability to inspire and motivate a diverse team.

· Proven track record of achieving business results, driving sales growth, and managing profitability.

· Excellent communication, negotiation, and problem-solving skills.

· Ability to work flexible hours, including evenings, weekends, and holidays, as needed.

Competencies:

· Leadership:  Inspire and empower team members to achieve excellence and deliver outstanding service.

· Strategic Thinking:  Develop and execute business strategies for long-term success and growth.

· Financial Management:  Manage budgets, control costs, and drive profitability through a strong understanding of financial principles.

· Customer Focus:  Provide exceptional guest experiences and build lasting relationships.

· Adaptability:  Adjust to changing priorities and environments, driving continuous improvement.

Skills:

· Leadership and team management

· Business acumen

· Sales and marketing

· Financial analysis and budgeting

· Problem-solving and decision-making

Physical Requirements:

· Lifting and Carrying:  Ability to lift and carry trays of food and beverages, typically up to 50 pounds.

· Standing and Walking:  Prolonged periods of standing and walking throughout the shift.

· Bending and Reaching:  Frequent bending, reaching, and twisting.

· Manual Dexterity:  Good hand-eye coordination.

· Communication Skills:  Clear verbal communication to interact effectively with team members and guests.

· Temperature Tolerance:  Capability to work in diverse temperature conditions.

Benefits:

· Holistic Well-Being: Health insurance, wellness programs, flexible hours, and paid time off for full-time staff.

· Financial Security: Competitive pay, paid weekly, retirement plans, and financial planning services.

· Career Growth: Training programs, clear career paths, and mentorship opportunities.

· Recognition: Performance-based incentives, bonuses, and employee recognition programs.

· Inclusive Environment: A diverse and supportive workplace with open communication and teamwork.

· Flexibility: Customizable benefits and support for major life events.