Guest Service Representative - Hotel Front Desk

Job Description

Job Description

Homewood Suites by Hilton Orlando/UCF Area -3028 North Alafaya Trail, Orlando, FL 32826

We are currently looking for Guest Service Representative to join our Front Desk Team! Our Homewood Suites by Hilton is located one mile from the University of Central Florida main entrance and campus, We are also close to the Central Florida Research Park. Concerts at Addition Arena, and UCF football at FBC Mortgage Stadium are within three miles. Shops and restaurants at Waterford Lakes Town Center are a 10-minute drive. We offer 99 comfortable and spacious suites for our guests and a daily complimentary breakfast and Wednesday night reception. The Homewood Suites is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

The Guest Services Representative/Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include:

Full time -  .  Flexibility to work different shifts is needed - morning shift 7am to 3pm, afternoon/night shift 3pm to 11pm and willing to work occasional Night Audit Shift 11pm to 7am (there is a pay differential for Night Audit shift)

• Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system.  Updates and cancels reservations in the system as requested by the guest.

About Buffalo Lodging Associates:

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996.  While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels.  Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

What You Bring:

The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:

• Customer Service experience, in a hotel setting preferred.
• Hilton experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval .

What We Offer You:

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program