Technical Project Manager - Enterprise Application Services (EAS Specialist III)

Technical Project Manager

The Technical Project Manager is responsible for leading the planning, execution, and continuous improvement of enterprise technology initiatives across the institution's applications ecosystem, including Student Information Systems (SIS) and related enterprise platforms.

This position manages complex, cross-functional projects while also performing business analysis to evaluate and improve processes, system utilization, and service delivery. The role partners with functional stakeholders, IT teams, and vendors to ensure solutions are aligned with institutional goals and are implemented effectively, sustainably, and with measurable outcomes.

Tennessee Tech is an Equal Opportunity/Affirmative Action employer.

Responsibilities

Project & Program Management

• Lead and manage enterprise IT initiatives from inception through completion across the full project lifecycle
• Define project scope, timelines, resource plans, and success metrics; ensure alignment with institutional priorities
• Design and maintain detailed project plans, ensuring tasks are appropriately assigned based on team roles and skillsets
• Monitor project progress, milestones, and dependencies; evaluate both immediate deliverables and long-term outcomes against defined goals
• Manage project budgets, cost tracking, and staffing/resource allocation
• Identify, assess, and proactively mitigate risks; forecast potential challenges and remove barriers to successful execution
• Exercise sound judgment and decision-making by weighing risks, impacts, and trade-offs to guide project direction
• Manage changes to project scope, schedule, and costs while maintaining alignment with objectives
• Resolve complex, sensitive, or high-impact issues and escalate as appropriate within governance structures
• Ensure projects are delivered on time, within scope, and within budget
• Develop and maintain comprehensive project documentation and artifacts
• Deliver regular status reports, key metrics, and data-driven insights to stakeholders and executive leadership to support decision-making and strategic planning

Business Analysis & Process Improvement

• Analyze current business processes and system workflows to identify gaps and inefficiencies
• Gather and document business and functional requirements
• Assess how API integrations, data migration needs, and cloud architecture impact requirements, system design, and overall feasibility
• Lead process redesign efforts to improve efficiency, effectiveness, and user experience
• Conduct root cause analysis and recommend actionable solutions
• Use data, reporting, and KPIs to evaluate outcomes and support decision-making

Stakeholder Engagement & Vendor Management

• Serve as the primary liaison between IT teams, functional stakeholders, and external vendors to ensure alignment and effective project delivery
• Oversee project execution in partnership with vendor project managers/coordinators to maintain a collaborative, coordinated approach
• Work closely with cross-functional leadership and teams to develop solutions, address challenges, and adapt to competing priorities and constraints
• Identify potential obstacles and proactively engage executive sponsors or project leadership to remove barriers and maintain momentum
• Facilitate governance processes and lead discussions across committees and escalation channels to ensure timely decision-making
• Manage vendor relationships, including performance oversight, issue resolution, and escalation coordination
• Lead and support stakeholder engagement activities, including requirements discussions, working sessions, and status communications
• Coordinate with communication and training leads to align project delivery with change management efforts
• Provide guidance, support, and clear communication to project team members to ensure alignment, accountability, and successful execution
• Influence stakeholders across all levels of the organization and drive collaboration without direct authority

Change Management & Communication

• Develop and execute communication, training, and change management plans
• Create documentation and user guidance to support adoption
• Promote awareness of system changes and new capabilities

Enterprise Systems & Application Support

• Support the sustainment and optimization of enterprise applications, including SIS and related platforms
• Coordinate system updates, testing, and release activities
• Collaborate on integrations, data flows, security roles, and reporting across systems
• Evaluate system functionality and recommend enhancements aligned with business needs

Perform other related duties as assigned.

Physical Demands:

Those typical of an office environment.

Work Hours:

Typical hours are Monday-Friday, 8:00 a.m. - 4:30 p.m.

Special Instructions:

Applicants will be required to submit a cover letter, resume, contact information for three professional references, and a copy of unofficial transcripts (official transcripts will be required upon hire). Submission of materials is the applicant's responsibility. Applications without all required materials are incomplete and will not be considered.

Salary:

Commensurate with education and experience. Level P3, Grade 15.

Benefits Information:

The University offers a competitive benefits package. Benefits include the accumulation of two vacation days per month, one sick leave day per month, and thirteen University holidays. Other benefits include medical and life insurance (shared cost with the university), retirement, optional 401k, and educational benefits.

Qualifications

Minimum Qualifications:

A bachelor's degree from an accredited institution in Computer Science, Information Technology, Business or a related field with four years of related professional experience. Knowledge of cloud-based enterprise and/or student solutions. Prior experience within the higher education industry (including FERPA familiarity). Business analysis techniques, including requirements gathering and process mapping. Business process improvement and root cause analysis. Change management and communication strategies. Data analysis and use of metrics/KPIs for decision-making. Vendor management and coordination. Strong organizational, analytical, and problem-solving skills. Ability to communicate effectively with both technical and non-technical audiences. Ability to influence without direct authority and work across organizational boundaries.

Preferred Qualifications:

Master's Degree from an accredited institution in Higher Education Administration, Information Systems, Business Administration, or related field. ERP Project Management experience in Higher Education.

Certifications: Project Management Professional (PMP); Professional in Project Management (PPM); Certified Project Manager (CPM-IAPM), Certified Associate in Project Management (CAPM or similar), Business Analysis (CBAP or similar).

Training or experience with enterprise systems (e.g., SIS platforms, enterprise applications, integrations, reporting tools).

Job Info

• Job Identification 25644
• Posting Date 06/12/2026, 07:02 PM
• Grade 15
• Screening Date: 07/01/2026