Business Office Insurance Clerk

Job Description

Job Description

Business Office Insurance Clerk

Position: Insurance Clerk
Employment Type: Full-Time (36 hours per week)
Location: Franklin General Hospital

At Franklin General Hospital, we are committed to providing high-quality, compassionate care to every patient, resident, and family we serve. As a trusted rural healthcare organization, our team is dedicated to creating a positive, patient-centered experience through respect, teamwork, and excellence in care.

We believe in making a meaningful difference in the lives of those we serve while investing in our employees through professional growth, career development, and a supportive work environment. Together, we strive to deliver exceptional care and strengthen the health and wellbeing of our communities.

Franklin General Hospital Business Office has a rare opportunity available! We are seeking a detail-oriented Insurance Clerk to join our team. This full-time position offers the opportunity to work in a friendly, upbeat office environment while enjoying a schedule that keeps your evenings, weekends, and holidays free.

The Insurance Clerk is responsible for pursuing the billing and investigation of insurance claims, assisting with insurance-related processes, and supporting the overall success of the Business Office. This role is ideal for an individual who enjoys problem-solving, working with computers, working independently and also collaboratively with the Business Office team and providing professional customer service.

• Pursue and follow up on unpaid insurance claims
• Communicate with insurance companies regarding claim status and reimbursements
• Review accounts for accuracy and identify billing issues
• Maintain accurate records and documentation
• Utilize computer systems and software to manage claim activity
• Collecting insurance payments from patients
• Provide professional telephone communication with insurance representatives and patients as needed
• Assist with a variety of Business Office functions and special projects
• Support team goals and departmental operations

• Strong computer skills required
• Excellent attention to detail and accuracy
• Professional telephone and communication skills
• Ability to work independently and as part of a team
• Strong organizational and problem-solving abilities
• Healthcare or insurance billing experience preferred
• Positive attitude and willingness to learn

• Friendly and supportive team environment
• Opportunity to learn and grow within the healthcare revenue cycle
• Meaningful work supporting patient care and hospital operations
• Professional development opportunities
• Comprehensive benefits package available for eligible employees

• Full-Time: 36 hours per week
• Four 9 hour days.  Ask about the hours worked.  We can adjust slightly to accomodate your life w kids, etc.
• Daytime hours
• No evenings
• No weekends
• No holidays

Benefits We Offer:

• IPERS (Iowa Public Employer Retirement System)
• Health, Dental, and Vision Insurance
• Free Term Life Insurance & Free Long-Term Disability
• Generous Paid Time Off (sick, vacation, holiday)
• FREE single membership to the Franklin Wellness Center
• Competitive wages!

If you're looking for a rewarding office position where you can grow your skills, work with a great team, and enjoy an excellent schedule, we encourage you to apply and join Franklin General Hospital's Business Office team!