Patient Services Financial Counselor, Full-Time (Sacramento)

Financial Counselor

Reports To (Title): Business Office Manager

Pay Scale: $26.00-$30.55

Schedule Being Offered: 1 Full-time position

• Mon, Tue, Fri, Sat, Sun 7:00 AM 4:30 PM

OR

• Mon, Tue, Fri, Sat, Sun 11:00 AM 7:00 PM

Our Mission

At our healthcare facility, we believe that compassionate care extends beyond the bedsideit includes guiding patients and their families through the often-complex world of healthcare finances. Our mission is to ensure every patient feels informed, supported, and empowered when making financial decisions about their care. We value empathy, accuracy, and teamwork, and we work every day to make the patient experience as smooth and stress-free as possible.

The Impact You'll Make

As a Financial Counselor, you will be the bridge between patients, their families, and our business office. Your work will directly impact how patients access care, understand their financial options, and navigate insurance or assistance programs. By ensuring accurate admissions, clear communication, and proactive financial guidance, you'll help reduce billing issues, improve reimbursement rates, and create a more positive patient journey.

What You'll Do

Welcome and interview incoming patients or their families to gather essential personal and insurance information.

Arrange and coordinate patient admissions, ensuring all required paperwork is completed accurately and on time.

Verify insurance coverage and communicate admission details promptly to relevant departments.

Provide clear, compassionate financial counseling to patients and authorized family members before admission.

Assist patients with Medi-Cal eligibility, applications, and other financial assistance programs.

Contact county offices for Treatment Authorization Requests (TAR) and follow up on payment status.

Support collections efforts by addressing billing inquiries and helping resolve outstanding balances.

Collaborate with the business office to reduce claim denials and increase reimbursement rates.

Maintain accurate records and respond promptly to patient and staff inquiries.

Perform other duties as assigned to support the smooth operation of the admissions and billing process.

Northern California Behavioral Health System