Claims Account Representative 1

The Ohio Attorney General's Office is currently seeking candidates for two Claims Account Representative 1 positions in the Collections Enforcement Section. The successful candidates will provide customer service to Ohio constituents to collect certified delinquent taxes and debts owed to state agencies. These positions will work a hybrid in-person/remote schedule. There may be changes to the schedule based on training and operational needs. The positions will be headquartered in any of our office around the State of Ohio: Columbus, Cleveland, Cincinnati, Toledo, or Boardman.

The duties for this position include, but are not limited to, the following:

- Collects delinquent taxes and/or monies owed to state agencies;

- Handles sensitive telephone and in-person contacts with general public, clients, accountants, and attorneys to collect delinquent debts (e.g., accesses, reviews, and updates account information on video display terminal);

- Performs skip tracing, investigates, traces, and verifies debtor location (e.g., uses various methods to locate and verify information);

- Maintains accounts on debt owed to State (e.g., reviews inventory daily to determine status of payments and maintains daily log sheet for supervisor);

- Issues praecipes and cites permits;

- May assign and/or reassign cases and/or assessments to special counsel when necessary;

- Negotiates repayment with debtor, legal, and/or other government representatives;

- Closes accounts which have made restitution; and

- Performs general clerical tasks (e.g., reviews correspondence and checks, sends correspondence, provides general information, filing, answers telephones, and photocopies).

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

High school diploma and 12 months experience in collections or 12 months training in collections, public relations and/or office practices and procedures; 1 course or 3 months training in English composition and grammar or business communication; formal education in arithmetic to include addition, subtraction, multiplication, division, fractions, and decimals; 4 months experience or 4 months training in use of personal computer, calculator and telephone equipment.

- Or completion of associates core program in business administration, communications, English or related fields

- Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: customer service, listening, responsiveness, confidentiality, customer focus, and verbal communication