Customer Service Team Lead

Benefits Free uniforms Paid time off 401(k) matching Bonus based on performance Employee discounts PostNet – 1337 W 43rd St, Ste B, Oak Forest, Houston, TX Pay $18.00–$20.00 per hour, based on experience Job Type Full-Time | 35–40 hours per week Schedule Monday–Friday, 9 AM–6 PM; Saturday, 10 AM–2 PM. Saturday availability required, with a weekday off when working Saturday. About the Position PostNet Oak Forest is seeking an experienced, customer-focused professional with strong computer skills and practical knowledge of Adobe software, digital printing, or document preparation. This hands‑on position combines customer service, digital print production, shipping, and daily business operations. Approximately 25–40% of the workday involves printing, file preparation, and finishing. We’re looking for someone who enjoys working directly with customers, solving problems, producing quality work, and taking initiative. The right candidate will also help support and guide coworkers as part of our team. Previous shipping experience is not required. We provide training on our shipping systems and procedures. Key Responsibilities Printing and Document Services Review customer files for sizing, resolution, formatting, and print readiness. Use Adobe applications to edit PDFs, resize artwork, and make basic file corrections. Prepare and produce flyers, brochures, business cards, and other printed materials. Operate digital printing and finishing equipment, including cutting, binding, and laminating. Inspect completed work for accuracy and quality. Customer Service and Operations Provide professional service to customers in person, by phone, and email. Discuss customer projects and recommend appropriate printing, shipping, and business solutions. Assist with UPS, FedEx, DHL, and USPS shipping and packaging services. Process customer orders, payments, and mailbox services accurately. Resolve routine customer concerns and manage multiple priorities. Support the Center Manager with daily operations and help guide coworkers. Required Qualifications Minimum two years of customer-facing or related business experience. Practical experience with Adobe Acrobat, Photoshop, Illustrator, PDF editing, or digital print production. Strong computer proficiency and ability to learn new applications. Excellent communication, organization, and problem-solving skills. Ability to work independently, multitask, and maintain attention to detail. Dependable, professional, and comfortable taking initiative. Saturday availability from 10 AM–2 PM. Preferred Qualifications Experience in a print shop, copy center, sign shop, or business-services environment. Experience preparing artwork, correcting files, or operating digital printing equipment. Familiarity with print finishing, including cutting, binding, and laminating. Previous team lead, employee training, or supervisory experience. Advanced graphic design skills are not required. Training is provided on our equipment and procedures. Benefits 401(k) with company match Two weeks paid vacation after one year and paid holidays Predictable daytime schedule Paid training and company-provided uniforms Employee discounts on qualifying products and services Opportunities for professional growth and increased responsibility Physical Requirements This active position involves standing, moving throughout the center, and handling packages up to approximately 50 pounds, with or without reasonable accommodation. If you enjoy helping customers, working with technology, and turning digital files into quality printed products, we'd like to hear from you. #J-18808-Ljbffr PostNet - TX251