Operations Coordinator - HRA - 81

Position Overview This position provides overall coordination to ensure all company goals are met for a particular operation(s) and client(s). It is responsible for participating in the contracting activities associated with Independent Contractors (IC’s) that provide delivery equipment and transport products from our clients’ location(s) to designated locations as requested by the customer. This is an entry level position. Essential Duties and Responsibilities Monitor to ensure all routes are covered, IC check-in is complete and communicated to the customer, and that routes run on time. Create routes pursuant to customer requirements and ensure IC that accepted dispatch provides the delivery services, communicating changes to the dispatch department and IC’s as needed. Monitor dispatch board to ensure customer requested delivery times are being met. Communicate any delays and/or problems to the customer and dispatch department. Ensure IC’s are providing services in the vehicle type requested by the customer. Ensure compliance with IC log-in process and EC-mobile. Work directly with IC’s to assist with issues they may encounter while under dispatch. Assist in arranging for STAT coverage for customers, as needed. When necessary, restructure routes as requested by the customer to ensure on-time execution. Ensure IC’s are providing contracted delivery services in compliance with customer regulations. Assist with contracting of IC’s as needed. Complete daily service reports as required by the customer. Create and process administrative reports and paperwork as directed. Follow up with IC’s to ensure their paperwork is up to date, as needed. Ensure IC’s are providing services in a uniform shirt with visible ID badge as required by customers for identification and security purposes. Perform other duties as assigned. Qualifications – Knowledge, Skills, and Abilities Basic MS Office Programs (Outlook, Excel, and Word) experience required. Proactive and resourceful. Ability to work effectively in a fast-paced environment. Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline driven. Must maintain a valid driver’s license and clean, functional vehicle. Ability to develop and maintain meaningful business relationships with customers. Ability to lift up to 50 pounds on occasion. Ability to work overtime as necessary. Qualifications – Experience, Education, Certificates, and Licenses College Degree or a High School Diploma with equivalent combination of education and experience. Six Sigma Green Belt Certification preferred. Benefits – Full Time 401(K) Health Insurance Disability/Life Insurance Paid Time Off (PTO) Paid Holidays Benefits – Part Time 401(K) Paid Sick Time Schedule Shift Days: Monday through Friday, occasional Tuesday through Saturday Shift Hours: 8am - 4:30pm (Available to work extra hours, weekends, and holidays preferred) Compensation Pay Rate: from $18.50-$20.00 per hour (Dependent upon experience level.) Travel On occasion #J-18808-Ljbffr