Program Manager Assistant

Job Description

Job Description

Emerald Technologies has an exciting opportunity for a proactive Program Manager Assistant (PMA) to join its San Jose, CA team! As a PMA, you will play a key role in supporting the Program Management team and collaborating with cross-functional departments to ensure successful program delivery. This position will be responsible for processing customer orders and ensuring requirements are met accurately and on time.

Additional responsibilities include: maintaining records of returns, schedule updates and price adjustments, and helping resolve internal issues promptly, and effectively, tracking, documenting, and reporting program activities for both teams and external stakeholders.

Career Growth:

This role offers a clear pathway into Program Management. It is not intended to be a long-term assistant role but instead serves as a steppingstone in strategic program management. You will work alongside experienced leaders, build core skills in execution, and stakeholder management. Candidates should be motivated, ambitious, and eager to grow, because you will take on increasing responsibility and can transition into a Program Manager.

At Emerald Technologies, each employee has a significant role in building innovative products for various industries. Come and work in a support, fun team atmosphere, where the work is meaningful and careers have no limits.

Responsibilities of the Program Manager Assistant:

• Helping the Program Manager, in collaboration with Supply Chain and Planning, to create shortage reports or Clear to Build Reports.
• Collaborate with the Program Manager to adjust backlogs, ensuring accurate ship dates, commit dates and improve on-time delivery
• Assist in processing customer part orders in accordance with established procedures. Accurately enter orders into computer systems per system requirements and established procedures. Issue order confirmations to customers as necessary.
• Assist Program Manager in collecting information from customer regarding product or service complaints. Process information in accordance with company complain procedures and ensure that the information is promptly delivered to the Quality Team/Quality Manager.
• Assisting Program Managers to manage commercial aspects of the business including quoting, RMAs and ECOs.
• Create shippers and invoices for shipments and submit them to the proper customer AR teams. Receive and respond to customer invoicing questions and work with accounting to resolve

Benefits of the Job:

• Competitive medical, dental, and vision benefits 
• Health Savings Account/Flexible Spending Account
• 401K and company matching with no vesting period
• PTO for rest and relaxation 
• Gym reimbursement (through Anthem)
• Employee Assistance Program
• A safe and inclusive work environment with team and management support 
• Employee training and development
• Community service and philanthropic initiatives 
• Employee appreciation and events 
• Career advancement opportunities 
• Employee Referral program 
• Employee discounts

Emerald Technologies is an electronics manufacturing services (EMS) provider for original equipment manufacturers (OEMs), focusing on high-reliability electronic assemblies. With design and manufacturing facilities in California, Michigan, New Hampshire, Oregon, as well as in China and Malaysia. Emerald Technologies specializes in high mix, low- to medium-volume manufacturing for high-reliability markets in Aerospace/Defense, Life Sciences, Renewable Energy, Industrial Controls, Power & Infrastructure, Semiconductor, and Telecommunications sectors. However, our rapid turnaround times, responsive customer service, and collaborative problem-solving approach distinguish us from the competition.

At Emerald Technologies, we are committed to understanding and meeting our customers' needs through quality, advanced engineering, and strong customer relationships.

Emerald Technologies is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Work Schedule: Monday through Friday, 8:00 a.m. – 5:00 p.m.

The schedule is determined based on business needs and coverage requirements. Hours may vary, and flexibility is expected to ensure adequate support for operations. Typical coverage is Monday through Friday, but occasional adjustments may be required.

Work Hours: Full-time, approximately 40 hours per week.
This is a salaried position; occasional additional hours may be required based on business needs.