Service Manager

Job Description

Job Description

 

We are seeking a high-energy, safety-minded Commercial Tire and Mechanical Service Manager to lead our dual-operation division. This role covers in-shop commercial services, 24/7 emergency roadside dispatch, and an expanding heavy-duty fleet maintenance program. You will lead a dedicated team of tire technicians, mobile service drivers, and commercial technicians, balancing shop workflow with emergency road calls while ensuring strict safety and compliance standards. The ideal candidate brings a strong background in commercial tires (TBR, OTR, AG) and medium/heavy truck and semi-trailer mechanical services, with a proven track record of managing fleet logistics under pressure.

 

Key Responsibilities

 

Service Logistics and Mobile Dispatch

• Orchestrate emergency roadside dispatch for commercial truck and semi-trailer accounts, optimizing response times and minimizing customer downtime.
• Coordinate integrated shop workflow, seamlessly scheduling tire changes alongside preventative maintenance (PM) and mechanical repairs.
• Monitor service truck telemetry, managing routes and technician assignments using GPS tracking and dispatch systems.

 

Leadership and Technical Team Growth

• Recruit, train, schedule, and mentor a professional team of commercial tire technicians, mobile service drivers, and mechanical repair technicians.
• Enforce mandatory safety protocols strictly, ensuring total compliance with OSHA, TIA (Tire Industry Association), and DOT road service standards, especially during high-risk highway service calls.
• Lead the expansion of shop capabilities, establishing standard operating procedures for both tire maintenance and expanded mechanical services.

 

Mechanical Service Oversight and Up-Selling

• Manage and quality-check light-to-medium mechanical repairs, ensuring work orders are executed properly for brakes, wheel end bearings, wheel seals, and airline repairs.
• Oversee trailer and chassis maintenance, managing diagnostics and fixes for semi-trailer repairs, ABS troubleshooting, basic electrical work, and lighting systems.
• Supervise DOT annual inspections, ensuring all fleet equipment meets rigorous regulatory safety requirements.
• Identify up-sell opportunities by combining tire changes with profitable mechanical maintenance like brake jobs or wheel seal replacements during routine inspections.

 

Inventory, Tools and Fleet Oversight

• Manage and audit inventory levels across the main warehouse and individual service trucks, including tires, parts, lubricants, wheel end hardware, and electrical components.
• Oversee maintenance and compliance logs for the shop's mobile service fleet, ensuring onboard cranes, compressors, diagnostic scanners, and heavy tools are certified.
• Supervise casing management and the scrap tire retread process, maximizing asset recovery and tracking adjustments for fleet clients.

 

Customer Relations and Administration

• Review and approve complex work orders, national account billing, parts margins, and fleet-specific service matrixes for accuracy.
• Resolve client complaints, warranty claims, or billing discrepancies quickly and professionally.

 

Qualifications and Requirements

• Experience: 3+ years of experience in a leadership or supervisory role within a commercial tire or heavy-duty truck repair facility, with explicit experience overseeing mobile/road service operations.
• Technical Skillset: Strong familiarity with commercial tire applications and medium/heavy truck/trailer mechanical systems (air brakes, hub assemblies, wheel ends, ABS, 12V electrical systems).
• Certifications: TIA Certified Commercial Tire Service (CTS) technician status and ASE certifications (Medium/Heavy Truck T-series, specifically T4 Brakes, T6 Electrical, and T8 Preventive Maintenance) are highly preferred.
• Licensing: Valid driver’s license with a clean driving record is required;
• Physical and Environmental Agility: Ability to stand/walk for extended periods in a shop environment and comfortably work outdoors in varied weather conditions during field or site checks.

 

Benefits and Compensation

• Competitive base salary with performance-based bonuses/incentives
• Full family health, dental, and vision insurance
• Paid Time Off
• 6 Paid Holidays
• 401(k) matching program

Company Description

T & W Tire is a family owned full-service commercial tire company. We began in 1987 with five locations in Oklahoma. We have grown to 30 locations throughout TX, OK, MO, LA, and KS. We specialize in serving the tire needs of commercial fleets, owner/operator trucking companies, delivery companies, construction companies, earth mover businesses, road builders, companies serving the oil and gas industry, farmers and ranchers, concrete companies, industrial warehouse companies as well as individuals buying tires for their passenger car or light truck.

Company Description

T & W Tire is a family owned full-service commercial tire company. We began in 1987 with five locations in Oklahoma. We have grown to 30 locations throughout TX, OK, MO, LA, and KS. We specialize in serving the tire needs of commercial fleets, owner/operator trucking companies, delivery companies, construction companies, earth mover businesses, road builders, companies serving the oil and gas industry, farmers and ranchers, concrete companies, industrial warehouse companies as well as individuals buying tires for their passenger car or light truck.