Field Service Technician

Overview We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: “Life’s a Party, We’re Makin’ It Fun!” and “So Much Fun It’s Scary!” At Spencer’s and Spirit, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all. One Team / One Goal We are leaders and owners of our business success. Whether it’s developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness. Responsibilities The Field Service Animatronic Technician leverages engineering expertise and animatronics knowledge to inspect, maintain, and repair ISE animatronic displays and accessories across multiple store locations. This role ensures visual and operational standards are upheld to enhance the guest experience and drive sales. Technicians will collaborate with store teams and managers to troubleshoot animatronic and other store operations issues and conduct timely repairs to minimize damage discard rates. Travel to assigned store locations for scheduled maintenance and urgent repairs. Inspect, diagnose, and repair animatronic displays to meet company merchandise standards and guidelines, ensuring compliance Perform preventive maintenance to minimize downtime and extend equipment lifespan. Provide on-site and remote troubleshooting support to store teams, ensuring prompt responses to service requests. Conduct in-store repairs on guest animatronic returns and coordinate with the Zombie Tech Squad for parts. Maintain accurate service logs, repair documentation, and inventory records, including before-and-after photos of ISE and animatronic placements. Submit expense reports using expense application. Use of excel and file organization to track and maintain completed work and outstanding issues. Collaborate with the Territory Support Manager, Zone Managers, District Managers, and Store Teams to address merchandising challenges and support operational goals Assess and improve visual merchandising presentations, providing feedback to the Zombie Tech Team and Store Experience Team. Participate actively in daily and weekly team calls. Perform other duties as assigned. Qualifications High School Diploma or GED required; 4-year college degree preferred 1+ year of experience with Spirit Halloween preferred Proficiency in Microsoft Office to include Word, Publisher, and Excel Ability to travel extensively Self-starter with excellent communication skills Detail-oriented with proven ability to understand and interpret visual presentation directions Mechanical/engineering experience to handle repairs in a timely fashion Ability to work independently as well as in a team environment The pay range reflects the potential rate for this role. Individual base pay is determined by various factors such as relevant experience and skills, and the scope and responsibilities of the position. Pay Range $25.00 per hour