Systems Administrator

Looking to join a compassionate community dedicated to providing exceptional mental health outcomes? Community Reach Center is that place. We prioritize empowering individuals living with mental health conditions, engaging with partners to make a lasting impact, and caring for our team on a personal level. Our mission is to enhance community health through evidence-based practices and convenient service locations, ensuring the well-being of our consumers and communities. At Community Reach Center, we offer more than just a job – we provide an experience that nurtures personal and professional growth. Join us and gain the skills to pursue your dreams while finding fulfillment within our team! At Community Reach Center, we prioritize an exceptional employee experience. We know it’s imperative to prioritize our employees needs first, so they can be their best selves for the mission we serve. We’re eager to work with passionate, forward-thinking, talented, team members. Perks We also believe our employees deserve an exceptional compensation and benefits package. Competitive compensation 401K with matching Wellness Program Health Insurance Reimbursement Allocation Medical, dental, and vision insurance Internal Opportunities & Free trainings Shift differential pay when applicable Bilingual stipend pay 24/7 Employee Assistance Program to support mental health and a balanced lifestyle Opportunity for cross-licensure sponsorship if eligible & applicable Healthy Work Life Balance Tuition Reimbursement Loan Forgiveness options including National Heath Service Corps, Colorado Health Service Corps and Public Student Loan Forgiveness. About the Role The Systems Administrator II (“Administrator”) is an integral member of Community Reach Center’s Information Technology (“Division”) Division. The Administrator administers the computer, network, and phone infrastructure supporting all staff at multiple locations and in the community. The Administrator cooperates with vendors and service providers while supporting multiple systems including but not limited to, Office 365, SharePoint, Microsoft Azure, Citrix, anti-virus, updates, and backups. Additionally, the Administrator will have other duties and responsibilities as determined from time to time by the Director of Information Technology. Essential Functions Monitors and responds to tickets from the Zendesk ticketing system. Develops and implements intermediate automation scripts to help with common functions or system operations. Act as a point of escalation for Tier I/II helpdesk teams to resolve complex technical issues. Manage and maintain the Azure infrastructure including server performance, Entra (AAD), licensing, and conditional access policies. Manage windows autopilot for automated device provisioning, while developing and maintaining standardized Windows 11 images, applications, and patches. Monitors project deadlines to ensure tasks are completed on time and accurately. Create, update, and maintain detailed technical documentation, standard operating procedures (SOPs), and knowledge base articles. Monitor and manage VDI performance, machine catalogs, delivery groups, image-automation, and troubleshooting complex user session connectivity issues. Executes and maintains on-site backups for local and cloud systems. Monitor and handle routine Meraki network and Zoom IP phone administration tasks. Propose and implement security best practices using Azure RBAC, Key Vault, and Defender. Utilize AI-driven tools to automate routine system administration tasks, enhance operational efficiency, and improve overall productivity across IT systems and workflows. Responsible for reviewing, analyzing, and documenting security incidents to ensure timely response, root cause identification, and implementation of corrective actions to mitigate future risks. Assists in developing short and long-term goals for the team that are consistent with program and organizational goals. Qualifications Bachelor’s Degree in Computer science or directly related field is required. A lesser degree may be acceptable based on a minimum of three additional years of experience in similar hardware and software environment. 3+ years of experience supporting enterprise-wide multi-platform solutions. Prefer AZ104, CompTIA A+, or Microsoft certifications Knowledge of Citrix DaaS, Microsoft Azure, Microsoft Intune, SharePoint, M365, Windows Server administration, Meraki network, hardware, , and application software interoperability. Communication, organization, time management and clinical skills. Physical Requirements Regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and keyboard. Specific vision abilities required by this job include close vision requirements due to computer work. Light to moderate lifting is required, Regular, predictable attendance is required. Schedule Monday - Friday 8 am to 5 pm $80,000-$85,000/yr Accepting applications on an on-going basis So what do you think? If you’ve come this far, we’re eager to meet you. At Community Reach Center, our passion-driven culture demands unwavering commitment to serving our community. Your dedication to our consumers and community is paramount as we strive to make a real impact in the mental health space. We are hopeful this role will provide you with the experience to pursue your aspirations while finding fulfillment that keeps you committed to our team indefinitely. At Community Reach Center, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health outcomes for our consumers & employees. Community Mental Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. #J-18808-Ljbffr