CASE MANAGER

Job Title

This is the third of five levels in the Human Services series.

Examples of Duties

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Other duties may be assigned.

• Assesses client needs; researches, evaluates, and recommends appropriate resources; and provides direct services to clients as needed.
• Receives and reviews social service applications for completeness and eligibility; transfers cases to appropriate individuals; monitors case and client information.
• Gathers and validates personal and financial information; maintains client confidentiality and compliance with applicable laws and regulations; determines program eligibility; processes changes to client status.
• Responds to a variety of inquiries from clients and Parish departments; provides referrals to clients as necessary.
• Tracks client progress and ensures services adhere to policies, rules, and regulations.
• Prepares, maintains, updates, and compiles a variety of operational and statistical data, records, reports, and files.
• May prioritize and assign work to lower level staff; monitor the performance of lower level staff; train staff on work methods and procedures; and develop training sessions.
• Job Specific: Provide guidance and information to clients utilizing Parish services
• Performs other duties of a similar nature or level.

SUPERVISORY RESPONSIBILITIES This position does not require supervisory responsibilities.

Requirements

EDUCATION AND EXPERIENCE Associate's Degree; or, High School Diploma or General Education Degree (G.E.D.) and two years clerical or case manager experience; or, five years related experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. LICENSING REQUIREMENTS Valid Driver's License as per State law or requirement. QUALIFICATIONS To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Case management techniques;
• Applicable Federal, State, and local laws, rules, and regulations;
• Applicable legal documents;
• Customer service principles;
• Recordkeeping principles;
• Client confidentiality principles;
• Computers and related software applications.

• Assessing cases and clients;
• Providing customer service;
• Reading and interpreting legal documents;
• Applying applicable Federal, State, and local laws, rules, and regulations;
• Preparing reports and maintaining records;
• Conducting research;
• Maintaining confidentiality;
• Using a computer and related software applications;
• Prioritizing and assigning work;
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to give and receive work direction.

Supplemental Information

PHYSICAL REQUIREMENTS Positions in this class typically require: reaching, standing, walking, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Incumbents may be subject to travel.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and risk of electrical shock. The noise level in the work environment is usually moderate.

NOTE The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.