Patient Relations Specialist

Providing exceptional patient support, the full-time Patient Relations Specialist will manage incoming calls, address inquiries, resolve concerns, and schedule non-surgical office appointments while ensuring a positive patient experience. Key responsibilities Efficiently handle a high volume of incoming calls from patients, families, and healthcare providers Provide empathetic customer service by addressing patient concerns and ensuring a positive experience Schedule patient appointments based on physician guidelines and patient needs while maintaining compliance with protocols Required qualifications High School Diploma or GED required Minimum of 3 to 5 years of customer service experience At least one year of experience in a healthcare or call center setting preferred Ability to meet company technology requirements for a remote work environment Must have a dedicated, quiet, and distraction-free work environment