Shift Supervisor

Fairhope, AL Job Overview Supervises operational activities as directed by the General Manager or other managers during non-service hours and assists exempt management in supervision during service hours. The position may supervise operational activities during non-peak service hours for limited times of manager absence such as during bank runs, emergencies, etc. The nature of supervision is “work direction.” Accountabilities Supervises open and close activities during non-service hours. Provides “work direction” to crew members. Addresses performance problems of crew members that require immediate attention and refers issues to the unit manager for progressive discipline if appropriate. Monitors product quality and takes corrective action where necessary. Follows store cleaning plan. Monitors positional and service line organization. Monitors service times and determines efficiency. Exhibits a positive customer service attitude at all times. Follows flowcharts, prep projections and "build-to" charts. Monitors labor usage against sales readings and recommends corrective action to the General Manager where necessary. Follows store plans as set by the unit manager. Controls food cost by minimizing waste. Assists in training and cross-training of positional skills, as directed by the unit manager. Follows all procedures in the Operational Procedures Manual. Ensures time card accuracy and wage/hour compliance during the non-service shift for which she/he is responsible. Adheres to cash control and banking policies and knows register procedures. Maintains safe working conditions by following all safety and security policies and procedures; notifies the unit manager of any accident or injury. Ensures dress policy is followed at all times. Follows all maintenance procedures and Preventive Maintenance Schedule duties. Uses consistent and appropriate practices in carrying out supervision and “work direction” accountabilities. Alters the unit manager to any performance and/or discipline problems, providing sufficient information for corrective action as required. Employment Standards Thorough knowledge of Wendy's Operational Procedures and Standards. High‑school graduate or equivalent educational certificate. At least one year of experience in the restaurant industry. Must be at least 18 years of age. #J-18808-Ljbffr