Patient Service Representative/Front Desk Registration

Job Description

Job Description

About APEX Emergency Rooms

Our ownership group is 100% physician-owned, with a strong “Staff First” philosophy. We strive to provide excellent clinical care that is efficient, compassionate, and delivered in a comfortable, welcoming environment. We are also committed to being actively involved in the local community through outreach initiatives and on-site events. Ideally, we are looking for individuals who are friendly, have excellent bedside manner, and are willing to go above and beyond to provide exceptional patient care. 

Employment, Benefits & Scheduling:

Full-Time Employees 

• Full-Time employees are expected to work three (3) 12-hour shifts per week, for a regularly scheduled 36-hour workweek. 
• Scheduled shifts may include weekends and holidays based on facility staffing needs. 
• Full-Time employees are eligible for Medical, Dental, Vision, Life Insurance and Paid Time Off (PTO) benefits. 

PRN Employees 

• PRN positions do not include benefits. 
• PRN employees are expected to maintain availability to work a minimum of two (2) 12-hour shifts per month based on facility needs. 
• Available PRN shifts may include weekends and holidays. 

Shift Differentials 

• All night shifts receive a 10% shift differential based on the employee’s base hourly rate. 
• Weekend day shifts receive a 10% shift differential based on the employee’s base hourly rate. 
• Shift differentials do not stack. A weekend night shift receives the applicable night-shift differential only. 

Job Summary 

• Apex ER is seeking a professional, dependable, and patient-focused Patient Service Representative to support front-office operations in our freestanding emergency room. 
• This role is responsible for patient registration, insurance verification, demographic and financial information, payment processing, phone support, accurate records, and communication with the clinical team. The ideal candidate is friendly, organized, compassionate, and able to remain calm and professional with patients and families in a fast-paced emergency setting. 
• Registration and financial processes must never delay an appropriate medical screening examination or emergency treatment. 

Required Qualifications 

• High school diploma or GED. 
• Strong customer-service, communication, and interpersonal skills. 
• Strong computer and data-entry skills; Microsoft 365 proficiency. 
• Ability to accurately enter patient, insurance, and financial information. 
• Strong organization, time management, and attention to detail. 
• Ability to prioritize and remain calm in a fast-paced emergency environment. 
• Ability to work independently and as part of a team. 
• Ability to maintain patient confidentiality and handle sensitive information appropriately. 
• Professional telephone etiquette and patient-focused demeanor. 
• Ability to work assigned day or night shifts, including weekends and holidays. 

Preferred Qualifications 

• Previous ER or freestanding ER registration experience. 
• Healthcare patient-access, registration, or medical front-office experience. 
• Knowledge of insurance eligibility, benefits, admission notifications, and authorizations. 
• Working knowledge of medical terminology. 
• Experience with EHR systems, including EPowerDoc and GoRev. 
• Experience processing patient payments. 
• Bilingual skills. 
  

BLS Requirement 

• Current BLS certification is preferred at hire. 
• Candidates who are not currently BLS certified may be required to obtain BLS certification within 60 days of hire according to Apex ER policy. 
  

Professional Requirements 

• Report to work on time and as scheduled and maintain reliable attendance. 
• Maintain a neat, professional appearance and comply with Apex ER dress-code standards. 
• Represent Apex ER positively within the facility and community. 
  

Privacy, Information Security & Confidentiality 

All Apex ER employees are responsible for protecting patient and organizational information. 

Physical Requirements 

• Ability to sit at a computer workstation for extended periods. 
• Ability to stand and walk periodically throughout the shift. 
• Frequent use of computers, phones, scanners, and office equipment. 
• Ability to bend, reach, and perform routine office activities. 
• Ability to lift office supplies or materials as needed. 
• Ability to respond promptly when patients arrive at the facility. 

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job duties. 

Work Environment 

This position is located within a freestanding emergency room and may involve interaction with ill or injured patients, medical emergencies, emotionally stressful situations, patients and families who may be anxious or upset, periods of high patient volume, rapidly changing priorities, and potential exposure to communicable illnesses. Appropriate safety and infection prevention procedures must be followed. 

Equal Opportunity Employer 

Apex ER is an Equal Opportunity Employer. Employment decisions are based on qualifications, experience, skills, performance, professional conduct, and organizational needs. Apex ER does not discriminate against qualified employees or applicants based on race, color, religion, sex, pregnancy, national origin, ancestry, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.