E-Commerce Jewelry Associate

Job Description

Job Description

The Awesome Things You’ll Do

Receive and process incoming jewelry items, verifying item counts/weight against intake information
Inspect jewelry for condition, craftsmanship, and completeness (clasps, stones, findings, engravings, hallmarks)
Use testing tools (e.g., electronic gold/metal testers, acid testing kits, diamond/moissanite testers, refractometers, loupes) to determine metal purity (karat/fineness) and identify gemstone type and authenticity 
Record test results accurately in inventory management or point-of-sale systems 
Photograph jewelry items using standardized lighting setups and equipment to produce clear, consistent, catalog-ready images
Edit photos per company style guidelines
Weigh items and measure stones/metals as needed for pricing or appraisal support 
Tag, label, and organize processed items for storage, display, or shipment 
Maintain cleanliness and organization of the processing/testing workstation 
Flag questionable, counterfeit, or damaged items to a supervisor or senior appraiser 
Follow all safety protocols when handling testing chemicals (e.g., nitric/hydrochloric acid solutions) and equipment 
Maintain strict security procedures around high-value inventory 
Protect and secure company assets: product, donations, tools, and systems

Activities are subject to change / be added to meet business needs with management approval.

Our Must Haves

High school diploma or equivalent 
Strong attention to detail and manual dexterity 
Comfortable using small tools, testing equipment, and digital cameras 
Basic computer skills (data entry, email, inventory software) 
Ability to stand/sit for extended periods and perform repetitive tasks 
Trustworthy and able to pass a background check  
Strong organizational and time-management skills

Preferred Qualifications

Prior experience in jewelry, retail, pawn, or appraisal environments  
Familiarity with gemstone identification or metal testing methods (acid testing, XRF analyzers, electronic testers)  
Experience with product photography and lighting  
Knowledge of jewelry hallmarks, karat systems, and common gemstone characteristics  
Coursework or certification in gemology (e.g., GIA) is a plus, but not required

Special Working Conditions

Fine motor skills for handling small/delicate items 
Normal or corrected vision sufficient for detailed inspection work 
Ability to stand or sit for extended periods of time. 

What We Offer

Generous Time off policy to use when you need it
Health, wellness and financial resources to help you achieve our personal goals  

Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance 
Retirement matching programs and contributions 
Transit and commuter benefits 

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.

Company Description

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.