Customer Service Representative

Customer Service RepresentativeAt Ferraro Foods, our Customer Service team does more than process orders. They are the connection between our customers, sales teams, and operations, ensuring every order is accurate and every issue is resolved.We are looking for a Customer Service Representative who is detail-oriented, responsive, and thrives in a fast-paced environment.What You'll Bring to the TableProcess a high volume of customer orders with accuracy and attention to detailHandle inbound and transferred calls, addressing customer inquiries professionallyRespond to questions regarding products, pricing, delivery, and servicesSupport Sales Representatives and internal teams to ensure customer needs are metResearch and resolve customer issues, including billing discrepancies, order errors, and service concernsServe as a liaison between customers, sales, operations, and transportation teamsMaintain consistent communication with customers, including follow-up on open itemsAssist with researching account discrepancies, including credits, returns, and pricing issuesSupport coordination of deliveries, pickups, and routing-related inquiriesMaintain accurate records of customer interactions, transactions, and account activityAssist with processing credits, billing adjustments, and related documentationCollaborate with internal teams to improve service levels and resolve concernsThe Ingredients for Success2+ years of customer service, data entry, or administrative experienceExperience handling high call volume and/or order entryStrong attention to detail and accuracyExcellent verbal and written communication skillsStrong organizational and time management skillsAbility to multitask and work in a fast-paced environmentProblem-solving skills with the ability to research and resolve issuesProficiency in Microsoft Office, including Outlook, Word, and ExcelWhy You'll Love Working HereBe part of the team that keeps orders accurate and customers supportedWork closely with sales, operations, and cross-functional teamsFast-paced environment where your impact is visibleOpportunity to grow within customer service and operationsBe part of a company that supports customers across the food industryThe DetailsDepartment: Customer ServiceSchedule: Mon - Fri | 8:00 AM - 5:00 PMCompensation: $23 - $25 per hourBenefits: Medical, dental, vision, 401(k) with company contribution, paid time off, paid holidays, and additional voluntary benefit offerings.Apply today and be part of the team behind every order! Salary is commensurate with experience.Ferraro Foods is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.