Manager, Commercial Technologies Management

Cardinal Health

# Manager, Commercial Technologies ManagementApplylocations: OH-Ohio-Work from Home: OH-Ohio-FIELDtime type: Full timeposted on: Posted Todayjob requisition id: 20181180***What Commercial Technologies Management contributes to Cardinal Health*** Commercial Technologies manages the enterprise's portfolio of commercial technologies to maximize the business value of the technologies and enhance the customer experience. This function creates strategies for the portfolio and innovative solutions based on relationships with business leaders, develops back-end solutions and capabilities, and improves the front-end experience. Commercial Technologies Management provides strategic oversight, leadership and direction within the Commercial Technologies function.***Job Summary***This role will be supporting the COMPASS (Customer Onboarding, Migration Planning, and Support Services) team. The Manager, Commercial Technologies Management leads OptiFreight’s customer onboarding and technical account management function, the team responsible for turning new customers into successful, long-term platform users. This is a relationship-first leadership role built around two core motions: getting customers live quickly and confidently and ensuring they stay that way. You will own the full post-sale customer journey across OptiFreight’s technology platforms (Shipment Navigator, Tracking Beacon), from technical implementation through ongoing account health. You’ll also partner closely with Sales in the pre-sale process, acting as the voice of technical feasibility and customer fit during discovery.The COMPASS (Customer Onboarding, Migration Planning, and Support Services) team is the technical implementation and customer success hub for OptiFreight’s platform portfolio. The team operates across the full customer lifecycle:* Pre-sale: Partnering with Sales in customer discovery to validate technical fit and translate business requirements into platform solutions.* Onboarding & Migration: Leading end-to-end implementation for new customers and migrations from legacy platforms (e.g., Transtream) to modern solutions, including requirements gathering, system configuration, training, and hypercare.* Post-Go-Live: Managing ongoing customer health, proactive engagement, and Tier 2 technical escalations — serving as the central coordination point during service events.***Responsibilities***Customer Onboarding & Time-to-Value* Own the end-to-end onboarding journey for new customers and migrations from legacy platforms, ensuring fast, high-quality go-lives.* Continuously refine onboarding playbooks, implementation SOPs, and training materials to reduce time-to-value and scale team capacity.* Define and track onboarding KPIs including time-to-go-live, onboarding completion rate, and early customer satisfaction signals.Technical Account Management & Customer Health* Drive proactive account management practices: identify at-risk customers early, coordinate internal resources, and intervene before issues escalate.* Establish a customer health framework with leading indicators that enable the team to act on signals rather than react to complaints.* Serve as an escalation point for complex post-go-live technical issues and act as the primary communication hub during service outages (SRT events).Pre-Sale Partnership* Partner with Sales during discovery and pre-sale to assess technical feasibility, understand customer business needs, and set accurate expectations.* Ensure the team translates customer requirements into scoped, achievable implementation plans — setting Sales and customers up for successful onboarding.Team Leadership & Resource Management* Lead, mentor, and develop a team of technical consultants and product systems analysts.* Balance team capacity between long-term implementation projects and daily escalation workflows (ServiceNow), ensuring neither is deprioritized.* Build a team culture rooted in customer empathy, technical credibility, and continuous improvement.Cross-Functional Collaboration* Act as the primary liaison between Sales, Tier 1 Customer Care, Tier 3 Engineering, and external vendors (WiseTech, Key Software).* Surface customer feedback and implementation friction as product insights to inform platform roadmap priorities.***Qualifications**** Bachelor’s degree in related field, or equivalent work experience, preferred* 8-12 years of experience, preferred* 3–5+ years leading Technical Account Management, Customer Success, or Technical Onboarding teams in a SaaS or technology platform environment, preferred* Demonstrated track record of improving time-to-value and customer health metrics at scale.* Experience managing complex software onboarding and migration programs, including requirements gathering, system configuration, user training, and post-go-live support* Comfortable balancing project-based implementation work with reactive escalation management (ITSM tools such as ServiceNow)* Strong cross-functional communicator — equally effective with Sales, Engineering, and executive stakeholders* Domain experience in logistics, supply chain, transportation management, or healthcare technology strongly preferred* Ability to travel 5-10%***Location**** Ideal candidates will be based near the Dublin, OH office* Will be expected to go to the Dublin, OH office as needed***What is expected of you and others at this level**** Manages department operations and supervises professional employees, front line supervisors and/or business support staff* Participates in the development of policies and procedures to achieve specific goals* Ensures employees operate within guidelines* Decisions have a short term impact on work processes, outcomes and customers* Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management* Interactions normally involve resolution of issues related to operations and/or projects* Gains consensus from various parties involved**Anticipated salary range:** $105,100-$165,110**Bonus eligible:** Yes**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.* Medical, dental and vision coverage* Paid time off plan* Health savings account (HSA)* 401k savings plan* Access to wages before pay day with myFlexPay* Flexible spending accounts (FSAs)* Short- and long-term disability coverage* Work-Life resources* Paid parental leave* Healthy lifestyle programs**Application window anticipated to close:** 07/26/2026 \*if interested in opportunity, please submit application as soon as possible.
J-18808-Ljbffr Cardinal Health

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the Manager, Commercial Technologies Management in Dublin, OH vacancy

Product Manager, Marketing Technology
$117.8k - $188.6k
...possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our... ...Supply, a subsidiary of BD, is seeking a Software Product Manager, MarTech to lead and inspire teams focused on all aspects of...
Suggested
Hourly pay
Daily paid
Temporary work
Work at office
Remote work
Flexible hours
Shift work
Becton Dickinson & Company
Dublin, OH
2 days ago
Senior Project Manager - Commercial Construction
...Description With offices in Illinois, Wisconsin, Indiana, and Ohio, Pepper Construction is a national general contracting and construction management firm that primarily serves the private sector. Pepper Construction provides clients the experience and resources of a national...
Suggested
For subcontractor
Local area
Visa sponsorship
Work visa
Pepper Construction
Dublin, OH
3 days ago
Senior Project Manager - Commercial Construction (5-20M)
Pepper Construction Group in Dublin, Ohio is seeking a Project Manager II to oversee construction projects, ensuring safety, quality, and financial success. The role involves managing budgets, client relationships, and project teams, requiring 9+ years of experience and...
Suggested
Pepper Construction Group
Dublin, OH
5 days ago
Senior Project Manager, Commercial Construction Leader
Pepper Construction Group, located in Dublin, OH, is seeking a Sr. Project Manager responsible for managing construction projects valued at up to $50 million. The successful candidate will ensure client satisfaction, promote safety and quality practices, and provide mentorship...
Suggested
Pepper Construction Group
Dublin, OH
5 days ago
Lead Product Manager - Marketing and Sales Technology
$129.5k - $186.1k
...you. About the role: We are seeking a highly strategic and execution-oriented Lead Product Manager to drive key initiatives across UKG’s Marketing and Sales technology ecosystem. This role will own the product strategy, roadmap, and delivery for core go-to-market...
Suggested
Temporary work
Local area
Remote work
UKG
Columbus, OH
2 days ago
Project Manager - Information Technology
...Project Manager As a part of Barnes & Thornburg Information Technology, a Project Manager will manage IT projects. The candidate should have experience in leading projects, managing tasks and timelines, working collaboratively across an organization, coordinating both...
Permanent employment
Temporary work
Work at office
Local area
Immediate start
Barnes & Thornburg
Columbus, OH
5 days ago
Manager, Commercial Insights, TMTT (US Remote)
$121k - $171k
...business unit is boldly pursuing an innovative portfolio of technologies to address a patient’s unmet clinical needs. It’s our... ...healthier lives. Join us and be part of our inspiring journey. Manager, Commercial Insights will drive critical business activities that ensure...
Remote job
Work experience placement
Work at office
Local area
Immediate start
Edwards Lifesciences Belgium
Columbus, OH
5 days ago
Project Manager (Commercial Construction)
...achieve unparalleled results. At Danis, we’re more than just managers; we're passionate builders. With a dedicated focus on the craft... ...Management. Experience : Over 5 years of hands-on experience managing commercial and institutional projects valued at $10M+. Self-perform...
Temporary work
Flexible hours
Danis Construction Co Inc
Grandview Heights, OH
5 days ago
Project Manager-Commercial Construction
$110k - $130k
...organization and in the communities they serve. About the Position The company is seeking an experienced Project Manager to lead commercial construction projects. This role will oversee projects ranging from $3M to $10M , including renovations, ground-up construction...
Temporary work
For contractors
For subcontractor
Flexible hours
Kimmel and Associates
Columbus, OH
a month ago
Project Manager Commercial Construction
...Our Client is a leading construction firm based in Columbus, OH. They are actively hiring Project Managers. POSITION SUMMARY As a Project Manager I, you are responsible for contributing to the overall safety, direction, completion, and financial outcome of construction...
Contract work
For subcontractor
Embark Recruiting Solutions
Columbus, OH
1 day ago
Project Manager - Commercial Roofing
$100k - $140k
...Large Nationwide Commercial Roofing Contractor Seeking Strong PM's - not for the faint of heart!!! This Jobot Job is hosted by: Sam... ...about us: We’re a large-scale commercial roofing contractor managing complex reroof and service projects nationwide. We’re looking...
For contractors
Local area
Jobot
Columbus, OH
2 days ago
Account Manager (Technologies), Columbus
$70k - $100k
...and ever-changing field of low-voltage technology? We are seeking someone who knows or is... ...maintain relationships across various markets (commercial, financial, higher education,... ...letter, to the regional Human Resources Manager at ****@*****.***. Team Fishel...
Base plus commission
Fishel Co
Columbus, OH
4 days ago
Commercial Project Manager
$115k - $150k
...Lead high-profile commercial construction projects with a top-ranked national GC Advance your career with a high-growht, emploee... ...and a clearly defined promotion path, this firm offers Project Managers a unique combination of stability, leadership access, and long...
For contractors
For subcontractor
Work at office
Local area
Michael Page International Inc.
Dublin, OH
3 days ago
Project Manager - Commercial Construction
$100k - $130k
...portfolio of ground-up projects across Commercial, Healthcare, Education, and other sectors... ...growing organization. Description The Project Manager will be responsible for: Oversee project... ...and work‑life balance Access to updated technology, tools, and project management software...
For contractors
For subcontractor
Work at office
Local area
Immediate start
Michael Page
Columbus, OH
5 days ago
Project Manager - Commercial Construction
$100k - $130k
...company outings. Their pipeline is significantly higher than anticipated for the next couple years and need a tenured Senior Project Manager to lead a division. This company is employee-owned, are consistently voted in best workplace cultures in Columbus, and they offer...
Contract work
For contractors
For subcontractor
Local area
Immediate start
Michael Page
Upper Arlington, OH
2 days ago
Technology Project Manager - Sarnova - Dublin, OH
Technology Project Manager - Sarnova - Dublin, OH Dublin, OH, USA Job Description Posted Thursday, April 30, 2026 at 4:00 AM Sarnova is the leading national specialty distributor of health care products in Emergency Medical Services (EMS) and Respiratory Markets and is...
Tri-anim Health Services, Inc.
Dublin, OH
2 days ago
Senior Project Manager - Commercial Construction
$10 per hour
...that is growing their operations in Columbus and needs Project Managers to help come in and join their growing team. They have several... ...Management experience. Working knowledge of construction technology and details. Previous experience working multiple projects bigger...
For subcontractor
Work at office
Local area
Immediate start
Michael Page
Columbus, OH
5 days ago
Senior Project Manager - Commercial
$125k - $140k
...Senior Project Manager - Commercial Location: Columbus, Ohio Compensation: $125,000 - $140,000 Base Salary + Bonus + Relocation Assistance... ...or 2-4 years of related commercial construction experience. Technology: Intermediate proficiency in MS Word and Excel; experience...
Weekly pay
Relocation
Relocation package
NPAworldwide
Columbus, OH
5 days ago
Senior Project Manager - Commercial Concrete Construction
...Columbus, OH. Type: Direct Hire. Our Client is an industry‑leading commercial Concrete Contractor specializing in delivering quality cast‑in... ...in the Midwest region, they are seeking a Senior Project Manager to manage construction of commercial building projects in Columbus...
For contractors
H. T. PROF Group
Columbus, OH
1 day ago
Commercial Parts Sales Lead
A leading automotive parts retailer in Powell, Ohio is seeking a Professional Sales Associate to drive sales growth through strong customer relationships and team collaboration. The ideal candidate will have at least 3 years of experience in automotive parts and demonstrate...
Hourly pay
Full time
Advance Auto Parts
Powell, OH
2 days ago
Senior Associate to Manager, Accounting, Reporting & Technology
$90k - $130k
...Senior Associate to Manager, Accounting, Reporting & Technology Anywhere Type: Permanent Category: Delivery Workplace Type: Remote Date Posted: 05/23/2026 Shortcut: Description Recommended Jobs Position Title: Senior Associate to Manager, Accounting...
Permanent employment
Remote work
Eliassen Group
Columbus, OH
5 days ago
Market Development Manager
...a more convenient, centralized, continuous care model. Why is this Role Essential? Concerto is seeking a Market Development Manager to join our dynamic team! This role is highly relationship-driven, focusing on building and maintaining strong partnerships with hospitals...
Temporary work
Concerto
Powell, OH
2 days ago
Technology Risk and Controls Lead - Database
...excellence, driving innovation in risk management. As a Tech Risk & Controls Lead in the... ...expertise and technical guidance to technology-aligned process owners, ensuring that implemented... ..., consumer and small business banking, commercial banking, financial transaction...
J.P. Morgan
Columbus, OH
9 days ago
Senior Account Manager - Commercial Lines
$80k - $100k
Senior Account Manager - Commercial Lines Fully Remote: Eastern or Central Time Zones | Location: Longwood, FL Book Focus: Contractors, Construction, Hospitality, Real Estate, General Requirement: active property & casualty license Please note: If this position is posted...
For contractors
Remote work
Insurance Office of America
Columbus, OH
2 days ago
Associate Brand Manager
$93k - $158k
...for a career where you can be part of the action as we continue to grow our iconic brand - We got you! Working in brand management at Wendy's means being a total business owner. Associate Brand Managers (ABMs) are the subject matter experts for their business...
Work at office
Worldwide
Wendy's
Dublin, OH
3 days ago
Account Manager - Commercial Lines
$80k - $90k
About the Role Fantastic opportunity in the greater Columbus area for an experienced Commercial Insurance Client Manager with an independent agency that has experienced recent growth and is looking to add to a dynamic team of account service members in their Property and...
Immediate start
Remote work
Work from home
Capstone Search Group
Columbus, OH
4 days ago
Remote Account Manager - Commercial Lines (P&C Licensed)
Insurance Office of America is seeking an Account Manager - Commercial Lines for a fully remote role. Candidates in Eastern or Central Time Zones are preferred. This role focuses on managing an assigned book of business, ensuring account retention and supporting new business...
Remote job
Work at office
Insurance Office of America
Columbus, OH
3 days ago
Senior PMO Manager - Healthcare Technology
Job - Project Management Office (PMO) Manager Location: Columbus, Ohio - Hybrid (Onsite at least 1 week per month) Contract : 12+ Months Role Overview Seeking an experienced PMO Manager to lead the successful delivery of complex software development initiatives within...
Contract work
Work at office
Chasepro Talent
Columbus, OH
2 days ago
Lean Six Sigma Digital Transformation Leader
...(LSDT) Leader Department: Operations Management Responsibility for: NA Travel Required... ...Sound understanding of QPA, RPA, AI, AGI technologies and leverage them to deliver... ...ability. Superior communication skills. Commercially astute (P&L, Revenue Generation, Cost...
Permanent employment
Full time
Contract work
Work at office
Tp-8f723eaf
Dublin, OH
2 days ago
Regional Sales Director - Marketing Technology Solutions
Regional Sales Director - Marketing Technology Solutions Infoverity is a leading systems integrator and global professional services firm... ...and Implementation, Data Governance and Analytics, Content Management, Data Integration, Enterprise Hosting, and Operational Services...
Local area
Remote work
Flexible hours
Infoverity
Dublin, OH
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Manager, Commercial Technologies Management. Be the first to apply!