Remote Customer Service Representative..

FalconTek is a GovCon Solutions and Services provider that supports Federal Agencies State Governments and Commercial Companies. FalconTek has provided support around the globe on mission critical programs since 2008.

We are supporting a Non Emergency Medical Transportation Program and we have multiple Remote Customer Service Representative Openings.

WORK FROM HOME - All work is done remotely but you must be local to the state of Missouri.

Start Date: November 2026

Shifts:

• 10:30am-7pm Sun-Wed Sat CST
• 10:30am-7pmTue-Sat CST

Pay: $35.00 per hour

Requirements:

• High School Diploma or GED
• High Speed internet (minimum speed of 30mbps download and 3mbps upload)
• Typing speed of 30 WPM or greater
• One year customer service experience
• Six months of experience working in a customer service contact center preferred
• Must be authorized to work in the United States

Responsibilities:

• Handle inbound calls from Members Clients and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems in order to meet contract service levels
• Provide top-quality customer service experience to a diverse customer population
• Enter Customer Contact information into appropriate software system ensure accuracy of data entries
• Schedule trips in the most cost effective manner
• Meet job specific key performance indicators and goals
• Respond to all inquiries within a timely and professional manner
• Respond and document customer complaints
• Maintain daily customer scheduling for Eligibility staff
• Collect track and maintain all monies collected for replacement IDs
• Maintain confidentiality and comply with HIPAA regulations
• Communicate professionally with Leadership both internally and externally
• Maintain program spreadsheets
• Regular attendance required for assigned shifts

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

ADA: FalconTek will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

EEO/AA: FalconTek does not discriminate based on race color national origin sex religion age disability sexual orientation gender identity veteran status height weight or marital status in employment or the provision of services and is an equal access/equal opportunity/affirmative action employer.

Job Type: Full-time

Pay: $35.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance
• Work from home

Application Question(s):

• Please provide your phone number
• Please provide your email address
• Are you a Missouri resident
• Have you ever worked for MTM LogistiCare or Modivcare

Work Location: Remote