Collections Specialist

Collections SpecialistInterface is a global flooring and sustainability leader dedicated to rethinking how spaces work for people and the planet. Our portfolio includes Interface® carpet tile and LVT, nora® rubber flooring, and FLOR® premium area rugs. Across every brand, we innovate in a way that combines design, performance, and sustainability—without compromise.Trusted by architects, designers, and building professionals worldwide, we help bring bold visions to life with solutions that deliver real, measurable impact. Building on more than 30 years of sustainability progress and industry-first innovation, we remain 'all in' on our goal of becoming carbon negative by 2040, without the use of offsets.The Collections Specialist is responsible for accounts receivable collections for the company. This role is responsible for notifying customers of delinquent accounts and the continuous follow-up of past due invoices. Duties include receiving payments, confirming payments are posted to the proper account/invoice, keeping records of collection efforts, and updating account statuses.The role is also responsible for preparing statements of accounts, refunds, offsetting credit memos, and/or cash to invoices. This position also assists the Credit Analyst with a variety of duties.Educational requirements:High school diploma or equivalentSkills and experience:1-3 years previous credit or collection experience or college degreeStrong analytical skillsProfessional phone etiquetteProficiency with Microsoft Office, particularly Excel1-3 years' experience with JDE Enterprise One preferredMust be able to enter data and review data on multiple websitesGood communication skills, verbal and writtenStrong interpersonal and organizational skillsEssential duties:Contact customers with open receivables for paymentContinuous follow up on any past due invoice until paidResearch unapplied cash and credit memos on accounts to determine if customer should be refunded or how funds should be appliedFollow up with Administrative and Quality Claims for balances on the accounts receivableMaintain and reconcile customers' accountsWork very closely with the Credit AnalystInitiate vendor requests for refunds due to customersProcess check requestsRefund credit card over-payments to customersSend customer invoices and statements of accountPull Daily Payment Details from BankMaintain Third Party Invoicing and Payment PortalPerform other duties as assignedWork environment:General OfficeWe are a VEVRAA Federal Contractor. We desire priority referrals of Protected Veterans for job openings at all locations within the State of Georgia. An Equal Opportunity Employer including Veterans and Disabled.