Manager - Workforce Programs FT (Career Services) (32982)

Work for GOOD at Goodwill

• Do you want to make a difference in your community while earning a paycheck?
• Would you like to help your community and environment every day that you come to work?
• Looking for a job that provides meaning as well as personal and professional development?

Goodwill San Antonio is one of the largest and most dynamic social enterprises in San Antonio.

We are an entrepreneurial non-profit that provides employees the opportunity to innovate, grow and discover new skills, while generating revenue that funds both employee and community programs.

We are a diverse and inclusive organization founded and focused on Fighting Poverty and Creating Opportunity. We specialize in facilitating personal and professional growth for our employees, particularly those who may have experienced barriers to successful employment in the past.


We strive to maximize the value of each employee's work and each donor's donation to benefit our community and environment. Without Goodwill in our community, millions of pounds of perfectly usable items would be harming the environment in landfills. Instead, Goodwill employees are fueling a robust economy by recirculating used goods.


Our Good Careers Academy and Good Careers Centers Help Change Lives through the Power of Work as well by delivering education and meaningful job placement.


Explore careers with Goodwill in retail, production, warehouse, logistics, contact center customer service, career services, technology, document imaging, grounds maintenance, janitorial and facilities maintenance. Goodwill regularly partners with local, state and federal government agencies to provide additional diverse career opportunities.


We prefer to promote from within. Your growth and advancement is our priority.

Achieve your potential at Goodwill and beyond through our personal and professional skills development programs, supportive health and well-being benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, tuition reimbursement and more .

Change Lives. Make a Difference.

Discover Purpose. Apply today at WorkforGoodSA.org.

POSITION SUMMARY

The Manager of Workforce Programs oversees one of Goodwill's core employment and career training initiatives, including the Good Careers Center, Good Careers Academy, Reentry Services, NXT Level Opportunity Youth, and Upskill programs. This role also supervises the Academy's Career Service Specialists, who support participants at Goodwill Industries of San Antonio in securing and maintaining employment through job readiness training and placement services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Upholds and models Goodwill's mission, core values, and servant leadership philosophy.
2. Oversee programs functions including outreach and recruitment, enrollment, client services including: career training, foundational skills training, job placement, case management, etc.
3. Developing and implementing policies, procedures, and processes that drive a culture of service excellence.
4. Lead program staff; hire talented staff; ensure staff receive appropriate training and evaluation of their performance. Coach and prepare team members for success and advancement opportunities. Monitor and address team member performance issues on a timely basis.
5. Lead and support staff on meeting operational and participant needs.
6. Develop, implement, and enforce program policies, procedures, and processes.
7. Develop and implement quality monitoring systems and processes and drive a culture of service excellence.
8. Foster relationships by addressing participant complaints promptly and thoroughly, following through to resolution. Quickly identify any patterns of systemic issues, develop and implement solutions for improvement.
9. Set and achieve program metrics/goals for key performance indicators, and identify areas of opportunity to drive continuous improvement.
10. Collaborate with leadership on program marketing, networking, and other community involvement activities designed to educate the public about program.
11. Manage MOU, grant, and contract compliance to ensure obligations are met with partners, institutions of higher learning, municipalities, and various stake holders.
12. Lead and manage internal and external audits related to: program policies, participant files, and grant reporting.
13. Accurate submission of monthly, quarterly, and annual metrics reporting to agency, funders, and/or contracts.
14. Manage grant and agency performance to ensure performance metrics and spend obligations are met.
15. Assist Director and Community Investment Lead with identifying and applying for various funding opportunities to increase programs' long term financial sustainability.
16. Assist Director with setting program budget for agency and grants.
17. Monitor Program budget and spend rate to ensure budget is maintained.
18. Manage Direct assistance to participant to include: approval of request, compliance with agencies and grant accounting guidelines, and agencies specifical assistance policy.
19. Develop and manage relationships with key partners and community stakeholders ensuring alignment with program mission, services, and outcomes.
20. Vet education and training /social services / and other community programs to ensure program and/or institution mission, services, outcomes align with program goals, participant needs.
21. Oversee the Maintenance of federal, state and local compliance including: Department of Labor, WIOA, and others as required.
22. Manage and monitor case management/student tracking site to ensure accurate collection of data, reporting accuracy, for agency, grant, and case management.
23. Maintain knowledge of workforce development best practices, labor market trends, population-specific resources, and best practices to continuously improve programming.
24. Attends and participates in required monthly, quarterly, and annual partner meetings and professional development trainings.
25. Develop equitable strategic outreach and recruitment plan.
26. Responsible for reporting issues related to IT support, facilities maintenance, loss prevention, inventory control, compliance, risk management, and ethics policies/procedures. Safeguards Goodwill property and resources; secure from harm, theft, accidental loss, or disposal.
27. Serves as liaison for workforce development to Human Resources, Accounting, Marketing, Contract Services, Purchasing, Risk, and Information Technology departments to ensure all policies and procedures are followed.
28. To accommodate business needs and objectives, other duties may be assigned by leadership.

Additional duties as assigned.

REQUIREMENTS

1. Bachelor's Degree: Equivalent Work Experience may be accepted in lieu of education
2. five (5) years of experience in the non-profit sector, social services, or workforce development with at-risk populations.
3. Experience managing/leading people and teams.
4. Experience managing grant funded programs a strong plus.
5. Strong analytical skills, attention to detail, oral, written, and presentation skills, including intermediate skills in MS Office Word, PPT, Excel, and email.
6. Must be able to establish professional relationships and effectively collaborate with multiple constituencies to achieve mission goals.
7. Must be able to meet the physical requirements of the position.
8. Must maintain a valid driver's license and automobile insurance coverage and be able to travel as needed if you drive your vehicle during company business.

To learn more about Goodwill San Antonio and to view available positions visit:


Equal Opportunity Employer/Veterans/Disabled