Mortgage Loan Processor

Responsibilities Establish and maintain strong client relationships through consistent communication via phone, email, and text throughout the loan process Provide timely, knowledgeable responses to client inquiries while collaborating closely with internal Northpoint teams Set up and disclose new loan files; request, review, and clearly explain required documentation, including initial disclosures Proactively communicate loan status updates and address borrower questions or concerns Follow up on outstanding documentation and establish deadlines to ensure efficient and timely pipeline movement Qualifications Minimum of 3 years of mortgage processing experience Proficiency with Encompass Loan Origination Software Experience with State Housing loan programs Non-QM loan experience a PLUS Strong verbal and written communication skills with a customer-service mindset Ability to prioritize tasks, manage deadlines, and see files through to completion Strong problem-solving and multitasking abilities Accountability for managing loan production and pipeline flow Solid understanding of mortgage fundamentals, including: Conventional, USDA, and VA loan programs Income calculations Running AUS and interpreting findings Reviewing guidelines and resolving complex loan scenarios High level of computer and software proficiency #J-18808-Ljbffr