Case Manager

Case Manager Location: Center 1801 W. Cesar E. Chavez, San Antonio, TX 78207 Mission: The mission of Catholic Charities is to provide for the needs of our community through selfless service under the sign of love. Position Responsibilities Assist with day‑to‑day program operations at Guadalupe Community Center related to case management services, including but not limited to assessing and determining eligibility for emergency assistance, requesting and applying for emergency assistance, administering emergency funding and processing payments for emergency assistance. Ensure all forms are fully completed, all necessary documentation is obtained, and data is entered into all appropriate databases (Charity Tracker, Briteworks, Smartsheets, HMIS) in a timely manner. Conduct intake assessments of clients to determine educational, workforce development, financial literacy, and basic needs; provide referrals to additional resources. Maintain an active caseload of clients, establishing goals, assessing and tracking outcomes on the self‑sufficiency matrix, and following up on progress of goals at least every 30, 60, and 90 days plus aftercare. Maintain detailed, up‑to‑date, accurate, and well‑written documentation of client progress toward all financial, workforce, and personal goals. Submit monthly and quarterly reports in a timely manner to Associate Senior Director. Provide clients assistance in navigating and applying for resources such as SNAP, TANF, housing, childcare assistance, or other applicable resources/eligible services with other agencies. Conduct Family Self‑Sufficiency program classes to assist clients in meeting identified goals. Conduct file reviews to ensure client records are in compliance with agency and funder requirements. Develop and nourish partnerships with external stakeholders to increase agency capacity to deliver adult educational services, workforce development, and financial literacy. Maintain good relationships with community partners and resources. May be required to conduct outreach to promote services offered. Complete all professional development training in a timely manner. Be sensitive to the service population’s cultural and socioeconomic characteristics. Adhere to safety training and protocols on a daily basis and take precautionary measures to ensure the safety and well‑being of self, others. Protect confidentiality of any information or material obtained in the service with the organization, including but not limited to client names and information, services rendered to clients, donor names and gifts, internal and external investigations or results of any investigations, and financial information. Adhere to the Code of Conduct and Faith and Moral. Take a solution‑oriented approach in interactions and be a team member that promotes collaboration and commitment to the Mission and Vision of the organization. Other duties as assigned by Associated Senior Director, Senior Director, or VP of Programs. Competency Critical Thinking Customer Service De‑escalation Solution Oriented Teamwork Requirements Minimum Qualifications: Education Bachelor’s degree in education, administration and/or social work. Social Work or business‑related field. Experience Minimum of 2 years of experience in a non‑profit setting, with at least 1 year of experience in Social Services and/or Case Management experience preferred. Bilingual in English/Spanish preferred. License and Credentials Reliable transportation. Valid driver license. Clean driving record. If you own a vehicle, you must have valid vehicle insurance. Bilingual in English and Spanish preferred. Minimum Knowledge And Skills Knowledge of Microsoft Office Programs and word processing. Knowledge of Internet, email, and basic phone and voice messaging. Ability to handle crisis and use critical thinking. Excellent verbal and written communication. Ability to maintain high standards of client confidentiality. Experience working in case management or within grant funding preferred. Detail oriented, organized, self‑motivated, working well independently and in a team. Good written and verbal skills. Good critical thinking and problem‑solving skills. Knowledge of Social Service systems, public benefits, and local community resources. Ability to manage multiple cases and meet deadlines in a fast‑paced environment. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, etc.). This is a grant‑funded position and salary is dependent on funding availability. Position can be eliminated at any time because of lack of funding to support this position. Catholic Charities is an Equal Opportunity Employer. To view this and other employment opportunities please visit our website at . You must apply through our website and complete the application and upload your resume. No phone calls please. If you are chosen for an interview, you will be contacted. #J-18808-Ljbffr Archdiocese of San Antonio Careers