Receptionist

Job Description

Job Description

Receptionist – Physical Therapy Clinic

Join our growing outpatient physical therapy team as a Receptionist! This role is responsible for supporting daily front-office operations, scheduling patient appointments, maintaining patient records, coordinating insurance and billing activities, and providing exceptional customer service to patients and referral sources.

Key Responsibilities:

Greet and assist patients in a professional and friendly manner

Answer phones and direct calls appropriately

Schedule appointments and manage clinic calendars

Verify insurance benefits and assist with billing-related processes

Maintain accurate patient records and account information

Handle administrative correspondence and data entry

Support referral management and clinic communication efforts

Maintain an organized, clean, and welcoming office environment

Qualifications:

Previous receptionist, administrative, or medical office experience preferred

Knowledge of healthcare scheduling, insurance verification, or billing is a plus

Strong organizational, communication, and customer service skills

Proficiency with computers and office software

Ability to multitask in a fast-paced healthcare environment