Client Services Administrator - State Department

Client Services Administrator - State Department

Ace Relocation Systems is a family-owned and operated moving and storage company with over 36 years of experience delivering exceptional relocation and logistics services. With 10 office locations across the United States, we specialize in domestic, international, government, and commercial relocations while providing world-class customer service every step of the way.

Our commitment extends beyond our customers. We proudly support organizations such as Move for Hunger, the American Cancer Society, and Truckers Against Trafficking, making a positive impact in the communities we serve.

Are you passionate about delivering exceptional customer service? Organized, detail-oriented, and able to manage multiple priorities? A strong communicator who enjoys building relationships? Someone who thrives in a collaborative, fast-paced environment? Looking for a company where your contributions truly make a difference? If you answered yes, we'd love to have you join the Ace Relocation team!

Position Summary

Serves as the lead customer service representative and primary point of contact for State Department business. Coordinates and oversees daily service activities, ensures compliance with State Department contract requirements, fosters strong customer relationships, and provides guidance and support to team members. Works collaboratively with Operations, Dispatch, Billing, and Account Management to deliver exceptional service while ensuring all program objectives, reporting requirements, and customer expectations are met.

Priorities

• Serve as the primary point of contact for State Department customers and program representatives.
• Coordinate household goods shipments, storage, pickups, and deliveries.
• Build strong relationships with customers while providing timely updates and resolving service concerns.
• Maintain accurate order files and documentation to ensure compliance with government contract requirements.
• Prepare and submit required reports and documentation.
• Collaborate with Operations, Dispatch, Billing, and leadership to ensure seamless move coordination.
• Monitor service quality and proactively resolve issues before they impact the customer experience.
• Assist with audits, compliance reviews, and continuous process improvements.
• Maintain tracking systems and ensure all customer information remains current and accurate.

Benefits

• Collaborative and team-oriented environment
• Paid vacation/sick/holidays
• Comprehensive benefits package including 401k with match
• And much, much more!

The pay rate is $24-$29 per hour. Starting pay rate will vary based on criteria such as location, experience, qualifications, and the terms of any applicable agreement. Dependent on the length of service, hours worked, and applicable agreements, benefits include medical, dental, vision, life, and optional disability insurance, sick pay of 2.66 hours for every 80 hours worked, vacation pay of 3.08 hours for every 80 hours worked, paid holidays (6 days annually), three personal days (prorated based on start date), bereavement pay and retirement benefits. The Driver position is considered safety sensitive and will be subject to the company's random drug test program.

We Take Equality Seriously: Indeed, all aspects of employment with the Company will be governed based on merit, competence, and qualifications and will not be influenced in any manner by an individual's race, religion, color, national origin, ancestry, citizenship status, physical disability, mental disability, genetic information (including testing and characteristics), sex (including pregnancy, lactation, childbirth or related medical conditions), gender identity, age (40 and over), sexual orientation, veteran status, uniformed service member status or any other status protected by local, state or federal law.

Qualifications

Technology Skills

• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint, and Outlook.
• Competent with Microsoft Teams.
• Ability to learn and effectively utilize State Department systems, transportation management systems, and internal operating platforms.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High School Graduate or General Education Degree (GED).
• Associate's degree preferred.
• Three to five years of customer service, account management, relocation, transportation, logistics, or related experience.
• Experience supporting government, military, or State Department programs preferred.
• Demonstrated ability to manage customer relationships and resolve complex service issues.
• Strong communication, organizational, and problem-solving skills.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• Ability to work collaboratively across departments and influence positive outcomes.