Head of Client Services

Head of Client Services

About the Company

Digital service firm managing client relationships, project delivery, and account growth

Industry
Marketing and Advertising

Type
Privately Held

About the Role

The Company is in search of a Head of Client Services to take on a pivotal role in leading and nurturing client relationships, as well as overseeing the successful delivery of projects within its digital agency portfolio. The successful candidate will be responsible for owning senior-level client accounts, ensuring client satisfaction, retention, and account growth. This role also involves leading a project management team, serving as the primary point of contact for complex client issues, and managing enterprise digital implementation projects to meet deadlines and budget requirements. The Head of Client Services will be expected to set and manage client expectations, coordinate with design and SEO leads, and support the business development team in expanding existing accounts. Applicants for the Head of Client Services position at the company should have a minimum of 7 years' experience in client services, project management, or account management leadership, preferably within a digital agency or professional services environment. The role requires a candidate with a proven track record in managing project managers or similar client-facing teams, as well as experience in enterprise-level website implementation projects. Strong communication, presentation, and negotiation skills are essential. While not mandatory, experience with CMS platforms, e-commerce frameworks, or PHP frameworks is a plus. The role offers a clear path to a Director position, with a focus on new business contribution, and the opportunity for full new-client sourcing ownership at the Director level.

Functions

• Business Development