Testing Center Coordinator

Description

Testing Center Coordinator to work closely with the Registrar's Office and other affiliated offices to oversee and implement exam accommodations for qualified students with registered testing accommodations.


Testing Center Coordinator supports the day-to-day operations of the testing center including receptionist duties, communication, space assignment, exam scheduling, exam packet preparation, and ordering supplies.

Main Responsibilities:

Serve visitors by greeting, welcoming, and directing them appropriately.

Coordinate the scheduling and administration of exams given through the Testing Center, including gathering and organizing exam materials and instructions from faculty, scheduling with students and proctors, coordinating equipment maintenance and updates with Assistive Technology Center, reserving space, and overseeing communication about testing services to students and faculty.

Understand and maintain testing policies and procedures for each test offered.

Communicate with students and faculty to resolve scheduling conflicts.

Provides support for Testing Center exam management system to faculty and students.

Assigns exams to spaces for students to take exams and utilize resource allocation.

Performs administrative duties including answering phone calls, distributing mail, organizing exam folders, and other related tasks.

Organizes completed exams and coordinates exams pickups with faculty.

Directly proctors exams when needed.

Maintains office supply inventory.

Additional Duties:

Monitors test rooms during the administration of exams.

Clarifies accommodations questions and concerns during exams.

Collects, checks, and counts completed exams.

Perform other duties as required.

Required Qualifications:

Graduation from high school or its equivalent.

One year of academic experience.

One year of administrative experience.

One year of customer service experience.

Preferred Qualifications:

Knowledge of:

General academic policies and procedures

Basic features of computer equipment and applications

Customer service techniques for public contact in person and on the telephone

Basic recordkeeping and administrative procedures

Documents filing systems

Skills and Abilities:

Ability to learn general and specialized software applications

Use office equipment

Exercise judgment and discretion

Proactive and highly organized, with a strong attention to detail

Excellent oral and written communication skills

Ability to provide clear and concise instructions

Meet and deal with the public in a tactful and courteous manner

Keep information confidential

Maintain accurate records

Count quickly and accurately

Circulate the Testing Center spaces and navigate multiple buildings across campus for prolonged periods of time

Lift and move up to 50lbs

Ability to work extended hours during busy periods

Work Schedule:

9:00 AM - 5:00 PM, M-F on site (excluding University holidays)