Digital Program Manager

Job Description

The Digital Program Manager is accountable for managing the end to end delivery of digital assets from creative through delivery. They will ensure that an integrated plan is established, tracked against milestones and ensure that key handoffs from creative to production are effectively managed.

***This will be 2 days per week on site in Durham, NC.***

RESPONSIBILITIES

• End-to-end accountability for managing the projects process:
• Schedule Project Kickoff (Joint Planning Session)
• Coordinate project Ways of Working session with the agencies and team members reviewing Build Kits standards, critical dates, handoffs, etc
• Lead the business client through the project kickoff, project initiation and creation of the Project Initiation Document (PID)
• Review agency deliverables throughout agency creative design phase
• Manage factory technical design phase to ensure that a SOW timelines, cost and proposed solution are clearly understood.
• Provide clear communicates to the brand team and agency through the build phase.
• Manage projects on time and on budget
• Ensure all project stakeholders are kept updated with progress
• Facilitating legal and regulatory reviews
• Supporting local deployment as needed
• Managing the creation of Statement of Works (SOW) and securing sign off
• Managing the overall delivery process and liaising with clients, agencies, and Infosys teams
• Identify requirements that map back to reusable assets and components.
• Pro-actively challenge requirements and recommend digital solutions to better deliver project and business objectives
• Report, analyze, and solve problems and project plan deviations as they surface.
• Ad-Hoc daily training issues > educate brand managers on ways of working (support, training, access management, etc)
• Manage project escalations to senior stakeholders to ensure issues are proactively identified and resolved
• Identify communication, ways of working issues and feed in improvement ideas into the Business Partnering team
• Create and document case studies, best practices

SKILLS AND COMPETENCIES

• Excellent ability to maintain positive relationships even under challenging circumstances
• Accountable for identifying process issues and managing process improvement initiatives with good project management skills and capabilities
• An understanding of Pharmaceutical, CPG marketing, Pharmaceutical R&D scientific data exchange or clinical trial recruitment mechanisms.
• A deep understanding of digital marketing technologies including web analytics, content management, social media, mobile web enablement, and paid and organic SEO.
• Proactive communicator with strong listening skills

Minimum Requirements

• 3+ years experience in the digital marketing industry
• 3+ years project management experience
• Strong communication skills
• Strong negotiation skills
• Experience in the delivery of digital initiatives, experience managing 3rd party vendors / agencies
• A good understanding of digital and technologies and ability to pro-actively manage a portfolio of digital project and concurrent digital marketing campaigns
• Risk/issue management: ability to identify, analyze, track, manage and resolve risks and issues that impact project goals and objectives.

Preferred Background

• Proven track record in leading digital projects
• Agency project management experience