Summer Center Director- Northridge, CA

Summer Center Director- Northridge, CA

The Center Director position is the primary on-site leadership role in our summer program at Brook Hill. As the director of the summer program site, the Center Director is responsible for successful execution of our program and for setting the tone for an engaging, organized, and inspiring experience for our staff and students! Could you be a fit for the Center Director position? Are you...

• Equally as comfortable with spreadsheets and administrative tasks as you are engaging face-to-face with students, chaperones, and staff members?
• Highly detail-oriented and organized, but also able to prioritize and delegate when necessary?
• Excited and willing to adapt to various software and digital tools for efficient management?
• A leader who can encourage and maintain a positive, welcoming environment for a diverse staff in a dynamic work environment?
• Comfortable in high-pressure situations and able to make quick, effective decisions to resolve unexpected challenges?
• Skilled in conflict resolution and able to handle disputes with diplomacy and professionalism?
• A strong verbal and written communicator, comfortable with liaising across departments and with external vendors?

If this sounds like you, we think you would enjoy and succeed in the Center Director role! This is a seasonal, full-time, salaried, and in-person position that is integral to the success of our international programs. The Center Director is responsible for overseeing all on-campus and off-campus operations for Brook Hill participants, including: activities, excursions, housing, and dining for each group. The Center Director works closely with the Brook Hill Head Office Team to problem-solve issues that arise and deal with emergency situations. The Center Director directly manages the Activity Manager and oversees a team of Activity Coordinators. Full room and board is provided for the duration of employment. Residing on campus is a requirement of the position.

About Us: At The Brook Hill Alliance (formerly PLUS), we operate a variety of international education programs including Brook Hill Study Tours, our English language study and travel program for international high school students across North America. Our students have the opportunity to take English classes and explore the surrounding regions while staying at North American colleges and universities. At Brook Hill, we are dedicated to creating vibrant, inclusive, and safe opportunities for students to grow academically, culturally, and personally.

Time Commitment:

• The employment period for the Center Director position is generally 6-8 weeks during the summer (mid-June to early August), depending on the program dates. The Center Director is responsible for opening the campus at the beginning of the program and seeing the program through to completion. In the application, there is space to indicate and explain your availability during the summer months.
• This position requires irregular and significant working hours that fluctuate to meet the demands of a dynamic workday. No day is the same, and sometimes no hour is the same.
• This position will typically include a day each week with minimal work commitments, complemented by varying blocks of free time based on program needs.
• Peak student enrollment takes place during approximately the last two weeks in July. It is highly likely that your employment period will include this timeframe.
• The Center Director is expected to work a flexible schedule. Night and weekend work is expected to meet the demands of the program and no vacation time can be honored during the employment period for this position.
• Approximately 25 hours of paid online training must be attended/completed before arrival to the program site and usually occurs end of May/beginning of June.
• If available, there is a possibility for part-time (<6 hours per week) remote work in support of program logistics in the 4-6 weeks before the program start date.

Travel:

• Regional travel is required - all work-related travel during the employment period will be provided and covered by Brook Hill
• Residential employees are responsible for all travel costs to and from campus location prior to and at the conclusion of their employment period. If you choose to bring a car to campus, any costs related to parking may not be included

Compensation:

• Wages are between $1,352 and $1,580 per week
• Housing for duration of the employment period
• Meals (full board) for the duration of the employment period

Specific Duties and Responsibilities: The following is expected of the Center Director:

• Standard Expectations
  • You will be responsible for understanding, adhering to, and enforcing all Brook Hill/campus policies and procedures, with tasks including but not limited to:
  • Interacting with groups of international high school students and their group leaders in a professional, enthusiastic, and customer service-oriented manner
  • Ensuring the safety of all participants and practicing appropriate emergency preparedness and response under Brook Hill protocols
  • Maintaining frequent communication and reporting with Brook Hill head office staff
  • Communicating Brook Hill policies and procedures to participants with clarity, empathy, and respect
  • Acting with discretion regarding participants' sensitive or personal information, incidents, and concerns
  • Being on call every night for the duration of the program
  • Assisting in duties other than the aforementioned and the following, as assigned and as they arise
• Staff Supervision
  • You will be responsible for supervising the Activity Manager and overseeing the Activity Coordinators and (if applicable) Summer Counselors and will be expected to manage all logistical and interpersonal responsibilities, with tasks including but not limited to:
  • In conjunction with the Activity Manager, creating a weekly schedule for Activity team members
  • In conjunction with the Activity Manager, holding daily staff meetings to ensure that all program and position needs are met
  • Conducting regular performance evaluations of the Activity Manager
  • In conjunction with the Activity Manager, conducting regular performance evaluations of the Activity Coordinators and (if applicable) Summer Counselors
  • Motivating the Activity Manager, Activity Coordinators, and Counselors throughout the duration of the program
• University Liaison
  • You will serve as primary point of contact for all on-campus university departments and will be responsible for the following Housing, Campus Facilities, and Dining responsibilities:
  • Housing
    • Coordinating all groups' check-in and check-out from campus with the host institution
    • Coordinating weekly room and bathroom cleanings and linen exchanges with host university and/or cleaning company, as needed
    • Creating rooming lists for each session, and communicating changes to rooming lists to University and Brook Hill Head Office, as needed
    • Coordinating the collection, organization, distribution, and replacement of room keys
    • Communicating with Facilities/Maintenance to fix any problems that arise in the residence halls
  • Campus Facilities
    • In conjunction with the Activity Manager, coordinating bookings for all on-campus facilities for Brook Hill activities (i.e. multipurpose rooms, fields, courts, theaters, pools, etc.) and communicate any changes to the Brook Hill Head Office
    • Communicating any technology requirements for events to the host institution
    • In conjunction with the Academic Supervisor, confirming all classroom bookings with host institution and communicating any changes to the Brook Hill Head Office
  • Dining
    • Regularly updating on-campus meal spreadsheet in accordance with staff and student schedules and submitting to host institution on a weekly basis
    • Confirming on a daily basis all on-campus meals and boxed meals, including numbers, meal times and pick-up times (for boxed meals) with dining hall on campus
    • Providing dining hall with a list of food allergies for each meal; ensuring all food allergy requests are met for on-campus and boxed meals
    • Coordinating the distribution of boxed meals prior to participants' departure from campus
• On-Campus Activities
  • You will oversee the planning, coordination, and proper execution of all on-campus activities, events, and recreation, with