Retail Shift Manager

Retail Shift Leader (Key Holder) – About the Role EZ CORP (including EZPAWN, Value Pawn, and more) is a leading provider of pawn loans in the United States and Latin America. We are looking for a Retail Shift Leader (Key Holder) to lead the way today and step into greater roles tomorrow. This role offers a structured career path to develop customer service and leadership skills in a fun, fast-paced environment with competitive pay, generous bonus potential, and great benefits. Key Responsibilities You will provide outstanding customer service and build solid relationships with customers, while promoting sales and making deals for a wide variety of pawn items. Processing loans and extensions. Coming to jointly satisfactory terms regarding items to be pawned. Performing opening and closing store procedures. Supervising and coaching store team members. Requirements The ideal candidate will possess an engaging personality, solid leadership, strong negotiation talents, and the ability to read and manage customer needs. You should also be highly organized and detail-oriented, with excellent judgment as well as strong time‑management and prioritization skills. It is also important you display excellent communication and interpersonal skills, as well as the ability to build solid ongoing customer relationships. High school diploma or GED. Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience. Able to pass a criminal background check and drug test. Valid driver’s license and auto insurance. Adhere to all company policies, procedures, and regulations. Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus. Sales background, a plus. Bilingual, a plus. *No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan. Benefits & Compensation Free Health Insurance* Competitive Wages Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance Great Working Hours 401(k) with Company Match Generous Paid Time Off Holiday Pay Store Discount Additional Information Competitive pay based on experience with an opportunity to quickly increase your pay and position. Earn a $.50 raise and transition to Lead Pawnbroker upon completion of the initial 5‑week paid training program. Follow the career path and train for an Assistant Manager position, which includes a 6‑month training program to build the foundation to run your own store. We are committed to fostering an environment that values belonging and development for all. This commitment includes providing equal access to, and participation in, employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age. Headquartered in Austin, TX, EZCORP is traded on the NASDAQ stock market under the symbol EZPW and is a member of the S&P 1000 Index and NASDAQ Composite Index. #J-18808-Ljbffr