Field Service Engineer

Field Service Engineer

Paragone Solutions, Inc. is seeking an experienced Field Service Engineer to support mission-critical programs. The Field Service Engineer is responsible for installing, configuring, troubleshooting, and maintaining secure information systems in classified environments while ensuring compliance with cybersecurity requirements and organizational security policies. The ideal candidate is a hands-on technical professional with experience deploying and supporting secure systems across multiple security domains and working within Risk Management Framework (RMF) requirements. This position requires an active TS/SCI with Poly (or eligible Poly) Clearance. This role is onsite Monday - Friday in Aberdeen Proving Ground, MD. Due to contract requirements, no hybrid or remote work is authorized.

Responsibilities

• Install, configure, implement, test, troubleshoot, and maintain secure information systems in classified environments.
• Support physical and virtual servers, workstations, Cross Domain Solutions (CDS), and other enterprise technologies.
• Perform hardware diagnostics, repairs, and preventative maintenance.
• Troubleshoot hardware, software, networking, and interoperability issues.
• Configure and maintain networked and standalone computing systems.
• Maintain system security baselines in accordance with organizational policies and system authorizations.
• Implement and enforce local network security policies and standard operating procedures.
• Conduct functional, connectivity, and operational testing to ensure system availability.
• Develop and maintain installation documentation, system architecture, configuration management records, and operational procedures.
• Work with Assessment & Authorization (A&A) teams to develop and maintain RMF documentation supporting system accreditation.
• Provide Tier II support for deployed Cross Domain Solution technologies.
• Deliver onsite user training during system deployments, as required.
• Travel to customer locations (50% or greater) to support installations, upgrades, and sustainment activities.

Required Qualifications

• Active Top Secret (TS) with SCI and CI Polygraph (eligibility)
• Bachelor's or master's Degree and a minimum of 8 years of cybersecurity or related information systems experience
• DoD 8570/8140 IAT Level III Certification (CASP+CE, CCNP Security, CISSP, GCED, GCIH or CCSP)
• Experience installing, configuring, troubleshooting, and supporting secure information systems within DoD or other government environments
• Strong understanding of Windows, Linux, and enterprise networking environments
• Experience supporting systems operating at multiple classification levels (Unclassified, Secret, and Top Secret)
• Knowledge of Risk Management Framework (RMF) and security authorization processes
• Experience in creating and maintaining technical documentation and system configuration records
• Ability to lead technical teams and manage multiple projects simultaneously
• Excellent troubleshooting, communication, and organizational skills
• Willingness to travel 50%
• Applicants must be authorized to work in the United States. Sponsorship is not available for this position.

In accordance with the Maryland Wage Transparency Law, the expected salary range for this position is $180,000 – $205,000 annually. This range reflects the base pay for candidates with qualifications and experience relevant to the position requirements. The final offer within this range will be determined based on a candidate's experience, skills, and alignment with the job's specific responsibilities. Additional factors such as internal equity and company budget may also be considered when determining the offer within this range. Full time employees are eligible to participate in Paragone's comprehensive benefits package that includes individual and family medical, dental and vision coverage, paid time off (PTO), and participation in a 401(k)-retirement savings plan. Paragone Solutions, Inc. is a boutique provider of services to the Department of Defense. We are a process-oriented (i.e. ISO 9001 certified) services company that provides cybersecurity, IT training, and industrial health/occupational safety support services. Founded in 2008, we are a certified woman-owned small business. Paragone offers competitive salaries and a relaxed, life-friendly work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, status as a protected veteran or any other basis prohibited by law.