Subaru Express Service Advisor

Description

Service Advisor - Express Maintenance

Join our dynamic team as a Subaru Express Maintenance Service Writer, where you will play a vital role in delivering exceptional customer service and ensuring smooth communication between our clients and service technicians. This position offers an exciting opportunity to work in a fast-paced environment dedicated to maintaining the high standards of Subaru’s brand and customer satisfaction.

Key Responsibilities:

- Greet customers promptly and professionally, providing a welcoming experience

- Assist customers in understanding their vehicle’s maintenance needs and explain service recommendations clearly

- Write detailed and accurate service orders for express maintenance procedures

- Coordinate with technicians to ensure timely completion of services

- Maintain effective communication with customers regarding service status and vehicle readiness

- Upsell additional services when appropriate, based on customer needs and vehicle requirements

- Manage and update service records accurately in the system

- Ensure a high level of customer satisfaction through professional and courteous interactions

Skills and Qualifications:

- Previous experience in automotive service writing or customer service preferred

- Strong knowledge of automotive maintenance and repair procedures

- Excellent communication and interpersonal skills

- Ability to multitask and work efficiently in a fast-paced environment

- Detail-oriented with strong organizational skills

- Proficiency in using service management software and basic computer skills

- Valid driver’s license and clean driving record

At our dealership, we foster a collaborative and growth-oriented environment, committed to providing our team members with ongoing training and development opportunities. Join us and be part of a company that values integrity, excellence, and customer satisfaction.

Requirements

Education and Experience:

• High School Diploma or Equivalent.