Senior Pre-Processor

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Salary: $35.00 – $37.50 hourly (full time) Location: Severna Park, MD Reports To: Branch Manager Works Directly With: Pre‑ and Post‑Closing Processing teams, Branch Manager and Branch Settlement Officer SUMMARY Eagle Title is an award‑winning, fast‑paced title company seeking a highly experienced, solutions‑oriented Senior Title Processor. This role is designed for a top‑tier processor who works with a high degree of independence, consistently delivers clean files, and confidently navigates complex or time‑sensitive transactions without reliance on escalation. What Sets This Role Apart Independently manages complex, high‑risk, or exception‑heavy files Resolves the majority of issues before escalation is required Produces consistently clean closings with minimal post‑closing corrections Serves as a trusted resource and informal leader to other processors Demonstrates deep working knowledge of Maryland‑specific title requirements and practices Thrives in a high‑volume, fast‑paced environment with competing priorities Adapts quickly to new tools, systems, and workflow enhancements as operations evolve FILE MANAGEMENT & CLOSING OVERSIGHT Manage residential title files from inception through closing with emphasis on accuracy, urgency, and ownership. Handle high‑volume and complex transactions independently. Proactively identify and resolve issues impacting processing, underwriting, or closing without management intervention. Ensure all files are closing‑ready on schedule with minimal post‑closing rework. Maintain full compliance with contracts, settlement statements, mortgages, deeds, title policies, and ALTA Best Practices. Exercise advanced judgment in reviewing legal and financial documentation. Maintain strict confidentiality and adherence to security protocols. Verify and manage all monetary amounts to satisfy mortgages, taxes, judgments, and other lien requirements with precision. COMMUNICATION & CLIENT EXPERIENCE Serve as a steady, professional point of contact for agents, lenders, buyers, and sellers. Communicate proactively to prevent delays and manage expectations. De‑escalate high‑pressure situations with confidence and professionalism. Act as a go‑to resource for processors, offering guidance and problem‑solving support. Assist in onboarding and mentoring less experienced processors. Support team coverage during high‑volume periods or staffing gaps. Share insights, best practices, and process‑improvement ideas. SYSTEMS & TASK MANAGEMENT Maintain accurate and timely updates in Qualia. Actively manage task lists and work‑in‑progress to prevent delays and overdue items. Identify recurring issues or bottlenecks and recommend process improvements. QUALITY & PERFORMANCE STANDARDS Consistently produce files with minimal post‑closing corrections or defects. Contribute to reduced escalations, improved cycle times, and overall team efficiency. Maintain a high level of accountability for file quality and closing readiness. REQUIRED SKILLS Highly independent, self‑directed, and accountable. Demonstrates an ability to quickly absorb and operationalize new tools, systems, and workflows. Calm and composed under pressure. Exceptional attention to detail and critical thinking ability. Strong communicator with professional presence. Team‑oriented with a willingness to support and elevate others. 5+ years of senior‑level experience in residential title processing. Demonstrated ability to manage complex transactions independently. Strong knowledge of Maryland title practices and requirements. Proven track record of delivering clean, accurate closings. Proficiency in Qualia preferred. Active notary preferred. Advanced prioritization and time‑management skills. Forward‑thinking, proactive, and solutions‑oriented. Demonstrated integrity, teamwork, and reliability. BENEFITS Full suite of benefits including medical, health savings account, dental, vision, life insurance, paid vacation (PTO), Safe Harbor 401(k), long‑term disability, and employee assistance program (EAP). WHAT WE OFFER Mentorship and support from experienced attorneys and management professionals. A collaborative, high‑performing team environment. Competitive compensation aligned with senior‑level expectations. Growth opportunities within a respected, expanding organization. Eagle Title is an equal‑opportunity employer committed to diversity and inclusion in the workplace. Interested candidates should apply. #J-18808-Ljbffr Eagle-Title-LLC