Dispensary Supervisor

Ascend Wellness Holdings (AWH) of Grand Rapids, MI (28th St) is looking to hire Dispensary Supervisors/Floor Lead . We offer great perks , including flexible schedules, 2 weeks of paid time off (PTO) for Full‑time staff, a generous employee discount and swag. Job Summary The Dispensary Supervisor assists with the day‑to‑day operations of the dispensary (retail store) and provides support for the management team. This position is responsible for maintaining best‑in‑class customer service while ensuring compliance with all applicable regulations and company standards. The Dispensary Supervisor sets the performance standard and keeps associates motivated. The role requires excellent leadership qualities and a deep understanding of dispensary inventory and products. Primary Responsibilities Provide best‑in‑class customer service to customers. Follow and uphold established policies for sales and customer service to ensure customer satisfaction. Maintain in‑depth knowledge of all products and strains in the store as well as industry‑wide product knowledge, and train and share that knowledge with other members of the team. Assist with monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the Assistant Manager and General Manager. Assist all Dispensary Associates in the consultation of all customers to ensure that the employee is informed of the right product choices by being knowledgeable of how different methods of cannabis consumption affect customers differently. Complete and appropriately delegate tasks assigned during the scheduled shift, including: Correct cash handling. Accurate use and maintenance of the Point of Sale (POS) system. Accurate and timely data entry in both the POS system and inventory tracking system. Assistance in verifying order deliveries for accuracy. Ensure adherence with security measures and safety compliance. Maintenance of an organized and clean store. Management of visitor log. End‑of‑day daily update emails. Ensure accuracy with the vault. Work with the Management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations. Daily activities, maintenance, and data collection for any reported issues and/or complaints. Open and closing procedures. Assist with the onboarding and training of new staff in partnership with the management team. Job Requirements Cannabis experience required. Must be at least 21 years of age. Strong retail math skills required. High school diploma or general education degree (GED). 2+ years in a supervisory or management role in a retail setting, specifically with POS business operations. Exceptional customer service skills. Knowledge of basic computer skills. Positive attitude, team player and strong work ethic. Understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures. Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry. Must have excellent organization and time management skills. Must be focused, pay close attention to detail. Must be able to internalize training and follow instructions. Must be able to communicate clearly and effectively. Physical Demands The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. EEO Statement Ascend Wellness Holdings, Inc. ("AWH") and its subsidiaries is an equal opportunity employer and celebrates the population of differences and does not discriminate in its hiring/hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. #J-18808-Ljbffr