Lead Medical Assistant - Urgent Care (Montrose)

Summary: The Lead Medical Assistant (LMA) works under the MUC Supervisor to assist with maintaining efficient patient flow and quality care during clinic hours, to include accuracy and competency accountability of the Medical Assistants (MA) and Clinical Aides (CA) and assist with the overall function of the clinic.

Medical Translation Spanish Certification (CHI or CMI) is valued and considered for additional compensation.

Responsibilities:

Practice Management & Staff Development:
• Assist with onboarding and training for all MA/CA employees.
• Maintain staff morale. Problem solve and build a positive work culture to align with our mission and values.
• Perform related work as assigned to possibly include but not limited to Vaccine inventory, medical supplies inventory, oversight of proper sterilization, Prolia injections, allergy injections and visit tracking management.
• Support and participate in the clinic 7-day-a-week operation through a regular rotation of weekend and on-call coverage.
• Provide back up to MUC supervisor on off days.
• Escalate non-compliance/nonresponse concerns to the MA Supervisor.
• Attend necessary meetings and participate in CPH Strategic Committees/subcommittees as appropriate.
• Facilitate value-based care.
• Assist in the capture and documentation of Quality Data.
• Maintain strict confidentiality, adhere to HIPAA guidelines and regulations.
• Works with MA Supervisor to address daily needs or concerns.
• Communicate to staff under the direction of the MA Supervisor of, but not limited to staff meetings, training, leadership updates and other discretionary items as provided by the MA Supervisor.
• Assist and address any errors with coding and help facilitate resubmitting claims.
• Assist in monthly staff meetings in conjunction with MA Supervisor.
• Other duties as assigned.

Administrative Duties:
• Assist MUC Supervisor with staff scheduling and timecards, ensuring accuracy.
• Maintains Staff schedules for breaks and coverage.
• Discuss staff coverage with Supervisor for pending requests, such as missed punches, PTO, etc
• Provide input to MUC Supervisor for employee performance and bonus evaluations.
• Provide input on process and procedure improvements for patient care and overall training.
• Learn the front desk operation as to assist with training and fill in. Certification completion preferred, time permitting.

Public Relations:
• Triage and handle patient complaints. Use these situations and examples to help coach Staff. Hand off high-level situations/complaints to the MUC Supervisor.

Technology/Facility:
• Assist Supervisor with inventory tracking and submission to the Primary Care Multisite Manager for approval including but not limited to vaccine, medical and office supply inventory.
• Develop under the direction of the Supervisor a desired list of inventory items.
• Help maintain office and testing equipment per manufacturer guidelines.
• Help maintain facilities and alert the Supervisor when issues arise.

Requirements:
• Strong interpersonal skills.
• Ability to self-direct and lead others with positivity.
• Give compassionate care and understanding to every patient.
• Advocate for our patients when required to coordinate care.
• Knowledge of examination, diagnostic and treatment room procedures.
• Knowledge of medical equipment and instruments.
• Ability to interpret, adapt, and apply guidelines and procedures.
• Ability to communicate effectively verbally or written.
• Ability to use good reasoning and judgement and react calmly in emergency situations.

Education: High School Diploma or equivalent. State or National Medical Assistant Certification is preferred.

Experience: Must have a minimum of 1-2 years' experience in a physician's office or equivalent combination of training and experience.

Mental and Physical Requirements: Varied activities including standing, walking, reaching, bending, and lifting. This position requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Must be able to use a variety of office equipment. May require working under stressful conditions.

Conditions: Normal office and exam room environment. The position requires the ability to work under pressure and with a diverse population, including staff, physicians, clients, patients, insurance companies, labs, hospitals, and other members of the public on a regular basis. The position may cause exposure to communicable diseases, bodily fluids, toxic substances, ionizing radiation, medicinal preparations, and other conditions common to a clinical environment.