Account Manager

Account ManagerThe Account Manager will design and coordinate how we deliver our services to more than 500 global customers and how they, in turn, feel about their interactions with CLG. Account Managers create the plans by which we deliver The Solution to our customers and seek to develop a positive customer experience that fosters relationships across the client lifecycle. Account Managers are responsible for promoting retention and creating a positive CLG experience for each account.Key Responsibilities:Represent the 'voice of the client' as their trusted partner and advisorIdentify needs and agreement on solutionsConstruct a plan for how CLG will deliver those solutionsManage external expectations and internal collaborationEnsure accurate and profitable invoicingWork towards timely collection of paymentsCollaborate closely with team members and customers to support retention and expansion opportunitiesProvide timely responses to customer requests for serviceMake yourself aware of the respective customers' profile to assure applicable service is deliveredMonitor pending orders and assure all stakeholders (customer and internal) are up to dateSchedule active ordersValidate all services and fees have been completedAct as an industry expert regarding all services offeredDeliver and communicate ROI for clients throughout the client lifecycleSchedule appointments and maintain calendars as neededAnswer incoming phone calls and route them appropriatelyCross-train on other Account Managers' customer accounts to ensure consistent coverage and service continuityQualifications:College degree or equivalent relevant experienceDetail orientedStrong customer service skillsExcellent written and oral communication skillsAbility to provide leadership and promote teamworkStrong working knowledge of WMS, CRM, and Microsoft OfficeWork Schedule:Days: Monday through FridayHours: 7:00 AM to 4:00 PMAll job offers are contingent upon completing and passing a background check and drug screen. Coastal Logistics Group is an equal opportunity employer (EEO). All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.Vision: The most trusted 3PL Partner, delivering value through customized logistics solutions.Mission: To engineer and execute customized value-added services that optimize the flow of commerce and enable customer growth.Values:Safety – Safety is our top priority, ensuring the well-being of our employees and our customers' products.Integrity – Integrity is at the core of our commitment to honesty and consistency, as we uphold strong ethical principles in everything that we do.Diligence – Diligence is demonstrated through careful and persistent work and effort in every task we undertake.Excellence – Excellence is achieved through continuous improvement, ingenuity and open communication at all levels of our organization.