Customer Service Manager

Customer Service Manager

Carlie C's IGA is seeking a self motivated individual who possesses experience in Customer Service Management in a busy retail environment. A Customer Service Manager at Carlie C's IGA realizes that providing prompt and friendly customer service is priority #1. Being courteous and cooperative with both the customer and coworker is a critical aspect of maximizing sales and building business for years to come.

Responsibilities:

• Follow Carlie C's procedures in handling cash, checks, coupons, gift certificates, food stamps and WIC vouchers.
• Maintain correct cash flow.
• Service customer's need(s) with a smile.
• Effectively and promptly process the sales of Lottery Tickets, Money Orders, Money Transfers, Bill Pay, etc.
• Time manage multiple number of employees to include scheduling, adequate breaks and lunch hours.
• Keep front end of the store clean and professional in regards to counters, registers, and floors.
• Train and maintain the Uniform Policy among all subordinates.
• Train baggers to properly bag groceries according to Carlie C's bagging policies.
• Open/Close store as Manager on Duty when required.
• Other small tasks associated with the daily operations may be asked of you, as a Customer Service Manager.

Qualifications:

• Prior experience for this position is preferred.
• Maintaining a neat, clean, and professional appearance is a must.
• Respond professionally under pressure to both employees and customers.