Service & Delivery Technician III (Hybrid)

Hybrid Service & Delivery Technician III

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community.

Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants.

Placing a premium on adaptability, safety and family well-being, our work model, Presence with a Purpose, offers a hybrid work environment between remote work and office time. A one-size-fits-all approach does not apply to everyone, and teams are empowered to make decisions best for them.

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

As a Hybrid Service & Delivery Technician III, you will be supporting our retail stores in and around the cities of Oceanside and San Clemente, CA. Our Hybrid Service & Delivery Technician III will repair devices such as Self-Checkout's, counter scales, check stand scales, point-of sale printers, Lexmark printers, iPads, eCommerce picking devices and desktops/laptops. Our Hybrid Service & Delivery Technician III will also assist with deploying new & replacement hardware into the field.

In this role, you will visit our retail stores and backstage facilities to address any open IT issues that need on-site assistance, as well as support these facilities remotely where possible. There will be times when you will need to support stores further, which at times will require overnight stays. You will also be helping with projects ranging from our quarterly IT deployments to remodels that require IT components to get updated and/or re-installed. Role includes up to 75% travel

Main responsibilities include:

• Support standard hardware platforms and systems installed throughout Safeway retail stores and district offices.
• Repair all approved standard technology hardware, including PC/server hardware, network hardware, multi-function printers, scales, iPads, eCommerce picking devices, self-checkout & point of sale equipment.
• Installation of new hardware and software components which include but not limited to desktops, iPads, servers, UPS battery backup's, self-checkout's, printers, scanner scales, counter scales, and network equipment.
• Provide network and remote connectivity (hardware/software) support.
• Installation of new hardware and software.
• Provide customers with IT support; meet goals for service level agreements.
• Interface with all Corporate IT groups for on-site support and technology resolutions.
• Adhere to repair standards and service levels established.
• Travel will be required to store locations for installations, at times requiring overnight stays.
• Installation schedules can vary by deployment, including some which occur overnight.

We believe the successful candidate has these qualifications and experience:

• High school graduate, AA/AS/BA/BS degree preferred or 3+ year's technical/training/hardware certifications preferred.
• Information Technology project implementation exposure with 5+ years' technical systems and 2+ years of technical support experience preferred.
• 2+ years' retail business experience preferred.
• 2+ years' experience with retail store systems, technology systems and hardware preferred.
• 2+ years' experience with installation and configuration of desktop and peripheral technology preferred.
• Excellent telephone, customer service and problem-solving skills with the ability to gather important information to resolve high pressure issues/situations (for remote locations).
• Excellent communication and Interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding.
• Working knowledge of IT hardware, installation models, Windows, MS Office, and related applications.
• iOS and Android knowledge.
• Self-checkout experience is preferred.
• Demonstrated ability to follow written/verbal instructions, define problems, collect data, establish facts, and draw valid conclusions.
• Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization.
• Demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products under minimal supervision.
• Understanding of how hardware/software systems inter-relate.
• Must be able to lift up to 50 pounds of equipment, some twisting and turning with equipment installs.
• Must have a good, safe driving record. Must have a vehicle.
• Solid mechanical skills.
• Flexibility to work a variety of shifts, day, evening and overnight in a 24/7 on call support capacity.
• Strong sense of urgency, business ethics, dependability and follow through.

Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are.

A copy of the full job description can be made available to you.