Optical Consultant

Optical Consultant Optical Consultants are responsible for selling eyewear and accessories, fitting patients with the right-size frames and dispensing lenses with accurate prescriptions and measurements. They provide exceptional customer service to ensure patient satisfaction and repeat business. Location & Type Hopkinton, Massachusetts, USA – Full‑time Responsibilities Deliver extraordinary experiences to each patient, providing them with a complete understanding of customized recommendations for products and services. Develop own clientele through outstanding service and referrals. Stay current on company and industry products, procedures, manufacturer rebates, and available lens and frame types. Takes and returns patient calls, updates patients on order status, and resolves order issues; escalates to the Store Manager as needed. Retrieve patient charts and electronic health records. Assist patients in selecting frames, lens types, and treatments (tints, coatings) based on specific needs and facial measurements. Educate patients on proper eyeglass and contact lens care. Collect eye and face measurements to ensure proper fit. Interpret prescriptions written by optometrists and ophthalmologists. Create work orders for lab technicians, specifying required lens information. Follow up on pending orders, verify they meet time guidelines, and inform patients of status or delays. Dispense glasses by inspecting the product, checking proper fit, adjusting if necessary, and soliciting feedback. Adjust eyewear to ensure visual acuity, proper fit, and patient comfort using tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, and frame warmers. Communicate regularly with technicians and store managers, providing patient information and order status updates. Inspect the final product for flaws, clean, and polish lenses with cloths and solvents. Maintain cleanliness and visual appeal of the store, including frame boards, displays, mirrors, work bench, office area, bathroom, and breakroom. Restock retail boards with new merchandise. Address product issues and analyze problems, accurately answering patients’ questions regarding insurance, warranty, pricing, and promotions. Collaborate with technicians, front desk associates, managers, and optometrists. Sell miscellaneous products such as cleaners, contact lens supplies, sunglasses, and safety glasses. Requirements High School Diploma. Minimum of one year of experience working as an optician strongly preferred. Experience with HIPAA requirements preferred. Strong organizational skills and attention to detail. Strong communication skills (verbal and written). Excellent customer service skills and a pleasant demeanor; sales experience preferred. Manual dexterity and hand‑eye coordination. Dependability and punctuality. Ability to lift up to 30 lbs, bend, kneel, and stand for up to 8 hours a day. #J-18808-Ljbffr AEG Vision