Pharmacy Technician Refill Calls

Job Description Job Description Patient Engagement Specialist (Pharmacy Technician) Must have active Washington or Oregon pharmacy technician license AND national pharmacy technician certification (PTCB or NHA) Location: Remote, Monday - Friday, 8:30AM - 5:00PM PST. Compensation: An employee in this position can expect an hourly rate of 22.00 with potential quarterly bonus incentives. The actual compensation will depend on experience, geographic location, and other factors permitted by law. About the Role As a Patient Engagement Specialist, you'll be the voice of support for patients navigating their medication needs. You'll handle inbound pharmacy calls, make outbound refill reminders, and guide patients through the refill process with professionalism and empathy. You'll also collaborate closely with pharmacists, clinicians, and internal teams to ensure patients receive timely, accurate support. What You'll Do * Coordinate and process medication refills, including data entry and claim adjudication * Place outbound refill calls and assist patients through the refill request * Respond to and resolve inbound patient and provider inquiries * Clarify prescription orders with pharmacists or clinical staff * Maintain and update patient and prescription data in software systems * Spot trends, recommend improvements, and support process‑improvement initiatives * Partner with cross‑functional teams to deliver a seamless patient experience * Maintain confidentiality and uphold high-quality service standards What You'll Get: * Medical, dental, and vision insurance starting day one * 401(k) with match, 4 weeks PTO, 10 paid holidays * Paid parental leave, short-term disability, and professional development * Access to employee resource groups and wellness programs What You Need: * 3+ years of pharmacy technician experience required: (refills, claims adjudication, clinical collaboration, or specialty pharmacy). * Must have active Washington OR Oregon Pharmacy Technician license. * National certification (CPhT or equivalent) required. California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy. By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment. Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process. Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email