New York Customer Insights Representative
IWS Group
Job Description
Job Description
ob Summary:
We are seeking detail-oriented and observant individuals to join our team as Shopper Insights Associate . As a Client Insights Associate, you will visit retail stores, restaurants, or service providers posing as a regular customer to evaluate the quality of service, cleanliness, product knowledge, and overall customer experience. Your feedback will help companies improve their customer service and operational standards.
AGES: 21-25 required for this job due to the Bars Program regulations.
Key Responsibilities:
- Visit assigned locations (or complete online/phone assignments) and pose as a typical customer.
- Observe and evaluate customer service, employee behavior, product availability, cleanliness, and store appearance.
- Follow specific assignment guidelines and scenarios provided for each shop.
- Record detailed and objective observations in a written report.
- Submit completed reports by the specified deadline.
- Maintain confidentiality of your role and identity as a mystery shopper.
Requirements:
- Excellent attention to detail and observational skills.
- Strong written communication skills.
- Ability to follow detailed instructions and complete assignments on time.
- Access to a smartphone, computer, and reliable internet connection.
- Dependability and integrity.
- No prior experience necessary training or guidelines provided.
- Age 21- 25 Only
Preferred Qualifications:
- Entry level experience.
- Ability to travel to various locations withing NJ and NY
- Flexibility in scheduling.
Compensation:
- Pay varies by assignment and may include reimbursement for purchases.
- Expense Reimbursement
Job Types: Full-time, Part-time
Benefits:
- Flexible schedule
Work Location: On the road
Vacancy posted 10 days ago
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