Call Center Compliance Investigator Intern

Call Center Compliance Investigator Intern

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Salary

$4,280.00 - $4,543.07 Monthly

Location

Remote, CO, USA, CO

Job Type

Full Time

Job Number

KAA 9309 CI Intern 5.26

Department

Department of Labor and Employment

Division

Division of Labor Standards and Statistics

Opening Date

06/03/2026

Closing Date

6/11/2026 5:00 PM Mountain

FLSA

Determined by Position

Type of Announcement

This position is open only to Colorado state residents.

Primary Physical Work Address

Remote

FLSA Status

Non-Exempt; position is eligible for overtime compensation.

Department Contact Information

View email address on click.appcast.io

How To Apply

Please submit an online application for this position at Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

• Description

• Benefits

• Questions

Department Information

THIS POSITION IS OPEN TO CURRENT RESIDENTS OF COLORADO ONLY

THIS ANNOUNCEMENT WILL REMAIN OPEN UNTIL 5PM ON THURSDAY, JUNE 11TH, 2026

This position is intended to be 100% remote, but will still be required to report to the listed address at the discretion of the supervisor and based on business need.

This posting does not accept resumes, cover letters, or attachments of any kind. Please be as thorough as possible in detailing your work history, education, and training in the application form.

The Department of Labor and Employment keeps Colorado strong and competitive. We connect workers with great jobs and assist those who have been injured on the job. We help people who are unemployed through no fault of their own by providing temporary wage replacement and we ensure fair labor practices. We provide an up-to-date and accurate picture of the economy that helps in decision making. And we protect the workplace – and Colorado communities – with a variety of consumer protection and safety programs. This is a values-driven organization, committed to accountability, agility, collaboration, and respect.

We believe in outstanding customer service, an inclusive culture, continued process improvement and in our role as a trusted and strategic partner. Recognizing that knowledgeable employees drive our success, we are seeking dedicated individuals who exhibit our shared values and our passion for quality and excellence in all we do.

In addition to rewarding and meaningful work, we offer excellentbenefits ( :

• Strong, secure, yet flexible retirement benefits including aPERA Defined Benefit Plan or PERA Defined Contribution Plan ( plus 401(k) and 457 plans

• Medical and dental health plans (

• Employer supplementedHealth Savings Account (

• Paid life insurance

• Short- and long-term disability coverage

• 11 paid holidays per year plus vacation and sick leave

• BenefitHub ( state employee discount program

• MotivateMe employee wellness program

• Excellent work-life programs, such as flexible schedules, training and more

• Access to participate in employer-supported employee affinity spaces

• RTD Eco-Pass Commuter Program

• Some positions may qualify for the Public Service Loan Forgiveness Program. For more information go to

Our agency website:Colorado Department of Labor and Employment (

CDLE has implemented a pilot program on March 1st, 2022 which will award Disability Hiring Preference Points similar to the Veterans’ Preference Points program. During your application process you will be asked if you would like to be considered for either of these programs for additional points in the hiring process. To learn more about Disability Hiring Preference and what will be required to participate, please visit our website:

PLEASE NOTE: With the beginning of this program, CDLE will no longer accept attachments of any kind with applications. Please be as thorough as possible in documenting your education and work history in the application system. Attachments will not be accepted or considered during any phase of the hiring process including minimum qualification screening, comparative analysis, or interviews.

Description of Job

Pay for position:

HOURLY

$24.69 - $26.21

BIWEEKLY

$1,975.38 - $2,096.80

MONTHLY

$4,280.00 - $4,543.07

The Division of Labor Standards and Statistics provides information and analysis that enables effective decision-making and administers labor laws that uphold the rights and responsibilities of workers and employers.

The Division is hiring a full-time Call Center Compliance Investigator Intern position (“CI”) with the Wage and Hour Investigations Team. The Wage and Hour Investigations unit is charged with investigating complaints of labor violations that workers file against their employers, mostly wage violations: paying below minimum wage, not paying overtime, not paying final pay, illegal deductions from paychecks, not paying for all time worked, not providing rest or meal breaks, not giving paid sick leave, or misclassifying workers in ways that deprive them of their rights. The Wage and Hour Investigations unit is statutorily obligated to investigate all claims received and investigates approximately 4,000 complaints each year. In 2024, the Wage and Hour Investigations unit ordered employers to pay over $2.2 million in unpaid wages to Colorado workers.

A Call Center Compliance Investigator (“CI”) Intern is in training to investigate complaints of labor violations under the Division’s jurisdiction. The CI Intern will use their training to provide live assistance to the public over the phone. This assistance may look like helping a worker understand their meal and rest period rights in the workplace, or explaining to an employer the overtime rules in Colorado. The CI Intern will not act as an advocate, but as a neutral third party source of information. Providing live phone assistance is a central duty of this position. The CI Intern will also answer questions from the public via email.

CI Interns are in training to gather and analyze evidence from workers, employers, and publicly available information to determine whether a violation of labor law occurred. If a CI finds a violation in the course of an official investigation, they write a decision ordering employers to pay any wages, penalties, fines, and other applicable relief. The decision may also order the employer to change any unlawful practices. During and after training, CI Interns are held to benchmarks and expectations presented upon hire. CI Interns are expected to meet the benchmarks and expectations to graduate from training.

CIs receive training, coaching, and continuing education — to help them not only succeed as CIs, but also develop their skills, and advance their careers. This position, Call Center CI Intern, includes the opportunity to be promoted to Call Center CI I. CI positions typically qualify for public service loan forgiveness programs. While not required, bilingual fluency (speaking, reading, and writing) in Spanish, is a plus that may earn a pay differential of up to $150 per month.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Residency Requirement:

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description:

Compliance Investigator Intern - H6K2TX (

MINIMUM QUALIFICATIONS: Experience Only:Four (4) years of relevant experience in an occupation related to the work assigned to this positionOREducation and Experience:A combination of related education and/or relevant experience in an occupation related to the work assigned equal to four (4) years.

Preferred Qualifications:

• Legal work experience.

• Legal writing skills.

• Interpretation or application of federal or state statutes and regulations.

• Case management experience.

• Performing duties similar to those assigned to the position as a classified State of Colorado employee.

Required Competencies:

• Customer focused.

• Strong written and verbal communication skills.

• Attention to detail.

• Critical thinking and problem solving skills.

• Team oriented.

• Basic math skills (addition, subtraction, division, multiplication, percentages, etc.).

• Efficiency and quality minded.

• Computer proficiency (the Division uses MS Suite, Google Workspace, and Adobe Pro, and Salesforce).

• Coachability.

Conditions of Employment:

• Must be a Colorado resident at time of application.

• You must pass a thorough background check prior to employment which will include the E-Verify process.

• This position is intended to be 100% remote, but will still be required to report to the listed address at the discretion of the supervisor and based on business need.

Appeal Rights:

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.

Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email View email address on click.appcast.io ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action.

For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, atspb.colorado.gov/board-rules.

Supplemental Information

For questions regarding this recruitment, please contact: View email address on click.appcast.io

Minimum Qualification Screening

A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application,CDLE does not accept attachments of any kind during the application process.Part-time work experience will be prorated.

Applicants must meet the minimum qualifications to continue in the selection process for this position. Work experience and qualifications must be specifically documented on your online application. Do not use "see resume" or "see attached" statements on your application. CDLE does not accept attachments of any kind during the application process.

Comparative Analysis Process– Structured Application Review

After minimum qualification screening, the comparative analysis process for this position will involve a review and rating of all the information you submit with your application materials. Therefore, it is extremely important to document in the work experience/job duties portion of your online application the extent to which you possess the education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement. It is also important to thoroughly answer all supplemental questions (if listed) as your answers to these questions will be evaluated during this phase.

Supplemental Questions

Answer the supplemental questions on the application completely and thoughtfully. Your answers may be rated based on your writing ability (spelling, grammar, and clarity of your writing) as well as the content of your answer.

Work Visas

CDLE does not sponsor Work Visas of any type.

Applicant Use Of AI

The use of AI tools to aid in preparing application materials is allowed under the condition that the applicant independently verifies and confirms the information's accuracy before submission. Applicants are fully accountable for the content of their submissions and must ensure the safe and ethical use of any AI tools. Furthermore, active and direct participation in the interview process is required.

THIS ANNOUNCEMENT MAY BE USED TO FILL MULTIPLE AND/OR FUTURE VACANCIES

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.

The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

The Colorado Department of Labor and Employment is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Sean Montoya, at View email address on click.appcast.io. Auxiliary aids and services are available upon request to individuals with disabilities. For all other inquiries about this recruitment effort, please call View phone number on click.appcast.io.

While a salary range is posted for this position, an eventual salary offer is determined by a comprehensive salary analysis, which considers multiple factors including but not limited to education and experience compared to others in the organization doing substantially similar work.

Employer

State of Colorado

Address

See the full announcement by clickingthe "Printer" icon located above the job titleLocation varies by announcement, Colorado, --

Website