Assistant Branch Manager-Martinsville

Assistant Branch ManagerThe Assistant Branch Manager develops, expands, and maintains business relationships with customers while providing support and accountability for branch associates, ensuring financial performance, customer satisfaction, and adherence to branch policies and procedures. Demonstrates leadership competency and models skills and behaviors that produce high-performing teams.Essential Job Functions:Demonstrates and provides guidance to assure the effective and consistent application of retail operating model defined behaviors, skills, and toolsActively participates in executing the branch's strategic plan to grow core deposits and loans, fee incomeSupports branch associate action planning, reinforces expectations, and assesses performanceMaintains a high level of employee morale to minimize turnover and maximum customer service satisfactionSupports branch manager strategy for deposit and loan growth to obtain the bank's growth objectives by promoting the bank's products and servicesOversees the quality of consumer and business products sales and servicingEffectively identifies and submits quality referrals to branch associates, internal partners (mortgage, community banking, treasury services, etc.), and vendor partners (credit card, merchant services, insurance, etc.)Oversees the quality of customer service and relationship management actions and decisionsConsistently delivers exceptional customer experiencesAssures safety and wellness standards are in place and practiced consistently and effectivelyResponsible for supporting branch operations effectiveness by reinforcing expectations for all branch associatesOversees adherence to the bank and regulatory policies and proceduresAssures systems and facilities are maintainedCollaborates with internal partners to identify areas of opportunities and areas of improvementsEffectively responds to issues, errors and complaintsDemonstrates and supports the effective and consistent application of performance and talent management processesConsistently demonstrates adaptability and serves in the tradition of care for which CB&T is known, modeling skills and behaviors defined in the retail imperativesResponsible for originating consumer and small business lending, for existing and new customersAssists customers to identify appropriate lending and deposit product solutions, completing the deposit opening process, loan application, and closing the loan.Works with Retail Credit staff to review complicated transactions, structure loans, and loan exceptionsReviews reports outlined in toolkit and cadence relating to production, HR, Branch Operations, Retail Operations, Relationship ManagementResponsible for processing override approvals for transactions as neededProvides a complete range of customer services, including opening new accounts, servicing existing accounts, cashing checks, taking deposits, accepting payments, completing withdrawals, balancing customer accounts, ordering checks, transferring funds from one account to another, originate specified loans, and other transactionsEngages customers, responds appropriately to opportunities to help customers by asking relevant questions, listening to needs, and directing to appropriate teammate, delivering exceptional customer experiencesAssists Branch Manager in onboarding new hire associates with planning, oversight, and trainingCoaches and mentors other branch associatesJob Requirements:High school diploma or equivalence required, some college a plusPrevious experience in a financial institution or similar professional or retail services industry requiredSuccessful customer service and/or sales experience requiredProven leadership capability in a prior positionSuccessful account/relationship management experience a plusSuccessful operations experience a plusKnowledge/Skills Required:Strong mentoring, coaching, and leadership skillsExcellent customer service skillsExcellent collaboration skillsDetailed oriented, must be able to multi-taskStrong verbal and written communication skillsAbility to lead effectively in a fast-paced environmentBasic math and accounting skills are needed with emphasis on balancingBasic computer literacyKnowledge of Word and ExcelKnowledge or banking products and services is a plusPhysical and Mental Qualifications:Sitting, standing, walking to the terminal, and occasional stoopingRequires lifting bags and/or tray of coins and bills periodicallyMay require working outside designated branch hours to meet business needsTravel with occasional overnight travel requiredSalary Pay Range: $39,375 - $61,585 annuallyBenefits: Eligible associates may participate in Carter Bank's benefits package, including medical, dental, vision, life insurance, disability coverage, other voluntary benefits, 401(k), paid time off, and paid holidays.