Dining Room Supervisor

Dining Room Supervisor

The Dining Room Supervisor ensures that the dining room is set up properly and that staff is prepared for service to the residents for every meal served. He/she ensures that all policies and procedures are adhered to by all team members. He/she creates relationships with all residents. The Dining Room Supervisor assists the Food & Beverage Director in the operation of the department. He/she ensures that on going in-service training and education of all team members is maintained.

• Maintains the professional, neat, and clean appearance of the dining room and the private dining room at all times.
• Upholds and enforces team member appearance standards as set forth by policy.
• Performs the duties of dining room servers in their absence.
• Checks the accuracy of the menu for the day; report any issues to the Food & Beverage Director.
• Presents food in a timely fashion and attractively garnished with appropriate condiments available based on the meal.
• Maintains cleanliness, organization, and safety of the dining room and all service and storage areas.
• Performs weekly Quality Assurance self-inspection of the dining room and related service areas with corrective action follow up.
• In coordination with the Food & Beverage Director, maintains dining room schedules to provide adequate staffing based on budgetary guidelines.
• Performs all Salus/Valeo and dining room special events at a high-level of service.
• Ensure that resident service in the dining room is at a high-level.
• Develops relationships with all residents (visit with residents at mealtime).
• Responds to and resolve all resident dining issues immediately.
• Attends resident council and food committee meeting and respond to the resident suggestions, complaints and comments.
• Performs mandatory monthly training; coach and support staff on a daily/shift basis.
• Conducts progressive discipline for team members as necessary.
• Observes and enforces all policies and procedures set forth by the Food & Beverage Department.
• Informs the Food & Beverage Director of any needed supplies, dining room small wares or equipment issues.
• Ensures that all potential meals sold revenue is billed appropriately.
• Performs any additional duties requested by the Food & Beverage Director.

Qualifications:

• High school diploma or equivalent.
• Similar experience preferable.
• Ability to work in a team environment and work flexible shifts.
• Full knowledge of local and state health and sanitation and safety codes.
• Ability to operate all kitchen equipment associated with the dining room operation.
• Ability to train, mentor, and develop team members.
• Professional attitude.
• Ability to take and give direction.
• Excellent leadership and organizational skills
• Strong communication and listening skills.
• Ability to stand for extended periods of time.
• Physically able to bend and reach.
• Physically able to push and pull and lift up to 25 pounds if necessary.

Miscellaneous:

• May have their picture taken and image used in social media or community advertising.
• May be video recorded from devices installed by families in residents' apartments.
• May be required to work weekends and holidays as assigned.
• May be required to work on shifts other than the one for which hired.
• May be required to work extended hours (up to 16 hours per day).
• May be subject to exposure to infectious waste, diseases, conditions, etc., including HIV, AIDS, and Hepatitis B and C viruses.
• Could be subject to hostile and emotionally upset Residents due to mental status.
• Must be in good physical and emotional health and free of communicable diseases.
• Background, criminal, and drug tests may be required.
• May be asked to submit to random drug test during employment.