Spanish Bilingual Customer Service Specialist - 2nd Shift

Working at QVC Group means joining a live social shopping company where teams collaborate on ambitious projects and fast‑moving careers. Job Overview As a Customer Service Specialist supporting HSN, you will answer inbound customer calls, problem‑solve and de‑escalate unique situations, promote products, and improve sales while maintaining a high‑paced call volume. The position is fully remote and requires candidates to reside in Georgia. Key Responsibilities Assist Spanish and English speaking customers. Handle a high volume of inbound customer inquiries throughout the day. Offer additional products on each customer interaction. Personalize the experience for each caller, including confirming refunds, taking payments, placing orders, and analyzing account data. Report to a Customer Service Supervisor. Maintain opportunities for advancement and upward mobility across QVC Group. Qualifications Provide a distraction‑free work‑from‑home environment. Have 12 months or more of customer service experience. Learn and work in a virtual environment. Communicate effectively with a variety of styles. Navigate multiple systems and screens. Follow HSN computer system requirements. Troubleshoot own technical problems (partner with IT when needed). Be available to work weekends, holidays, and additional hours. Compensation & Benefits Base pay is $15.00 per hour with a $0.60 bilingual differential for Spanish‑English speaking candidates. Additional shift differential and incentives apply where applicable. The Total Rewards package includes competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and company discounts. Health care benefits start on day one, along with a 401(k) plan and tuition reimbursement benefits. Work Location This is a remote position. Applicants must reside in the state of Georgia. EEO Statement QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates, complying with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group adheres to a barrier‑free employment process. If you need reasonable accommodations throughout the hiring process, please contact us at View email address on click.appcast.io for assistance. #J-18808-Ljbffr QVC, Inc.