HR Operations Manager

Looking for a chance to do meaningful work that touches millions? Come join the hardest working, nonprofit health plan in California and help us shape the future of health care. Blue Shield of California's Mission is to ensure all Californians have access to high-quality care at an affordable price. Blue Shield is focused on improving health care delivery by working closely with providers and making it more accessible, affordable and customer‑centric. Being a mission‑driven organization means we do much more than serve our 4 million members: we were the first health plan in the nation to limit our annual net income to 2 percent of revenue and return the difference to our customers and the community, and since 2005 we have contributed more than $325 million to the Blue Shield of California Foundation to improve community health and end domestic violence. We also believe that a healthier California begins with our employees, so we provide them with resources to develop and maintain a healthy lifestyle through our award‑winning wellness program, Wellvolution. We're hiring smart thinkers and doers who want to work for a leader and innovator in the challenging, ever‑changing healthcare space. Come and help us make health care better for everyone. Position Summary Reporting to the Senior Director of Human Resources & Employee Relations, the HR Operations Manager is an integral part of the Employee Relations team that supports HR and the business in a strategic and hands‑on role, which will assist in creating a high‑performing organization. The role entails delivering on project initiatives, providing great internal client support, driving HR functional excellence, focusing on continuous process improvement and handling ER administration. This role partners with HR team members and leaders across the business to optimize our people programs through the creation of metrics, reporting and best practice processes, while leading through influence to make improvements happen within our large, complex organization. It is a multi‑disciplinary position that requires project management skills, human resources experience, appreciation and understanding for technology and the ability to use data to inform business decisions. Specific Responsibilities Include The core responsibilities fall into three distinct areas: Employee Relations Process Improvement & Managing Data (Metrics) Develop and modify process improvement workflows for key ER processes on an on‑going basis (such as Reductions In Force, Executive Separation Process and Immigration). Summarize and translate report data into organized and usable/actionable content to drive strategic decision making (such as case management data and exit interview trends/insights). Sharing these insights with the relevant HR stakeholders and Business Leaders. Streamline and process improve various reports (including compliance related training), where possible, for distribution on an ongoing basis, while delivering insight instead of just delivering reports. Create dashboards for ER Consultants to use as part of their on‑going dialogue with clients and using that data to drive business decisions. Employee Relations Initiatives Partner with our immigration counsel to develop and roll out an immigration policy and any associated training. Maintain and update the Employee Relations page on our company intranet site (SharePoint). Project manage our Employee Relations roadmap to ensure the ER team is on track to deliver on critical ER initiatives. In conjunction with the rest of the ER team, take on new or ad hoc projects, as necessary. Employee Relations Administration/Support Provide guidance to people leaders requesting immigration sponsorship for new hires and current employees, gather appropriate information and documents for sponsorship, ensure accuracy of information submitted to outside immigration legal counsel, coordinate the signing of appropriate documents, and function as the institutional representative in all aspects of the permanent residency sponsorship process. Manage and administer/support the end‑to‑end Reduction In Force process across the enterprise, including but not limited to preparing paperwork and notification packets, keying in employee data into Workday, generating reports and maintaining RIF related files/folders. Partner with our GBS (Global Services Team) to ensure any ER related and ad hoc invoices are paid in a timely manner through our invoicing system (Puridiom). Qualifications Minimum Education & Experience Requirements Bachelor's degree required. 5+ years of relevant program/project management and human resources experience. Experience leading cross‑functional projects and programs. Knowledge and Skills Ability to synthesize data into actionable insights. Ability to work collaboratively to ensure HR initiatives are delivered. Strong organizational and planning skills. Strong interpersonal and communication (verbal and written) skills. Knowledge of key human resources principles and company policies. A strong solutions orientation. Flexible work style and able to deliver results working in an environment of ambiguity. Must have technical ability to interpret data. Must have the desire and aptitude to learn about technology and its uses to achieve HR goals. The ability to understand business goals and recommend new approaches, policies and procedures to effect continual improvement. The ability to be comfortable with fast‑paced operations and not be afraid to “roll up your sleeves”. Being an enthusiastic team player with a strong drive to create a positive work environment. Strong client service focus. The ability to manage multiple priorities simultaneously. Bias for action, strong work ethic, and desire to achieve excellence. Must be able to interface at all levels of the organization. Passion for delivering innovative solutions and process improvement. #J-18808-Ljbffr Blue Shield of California